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Solutions Engineering Job Description

 

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

 ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

 About The Role

We are looking for an exceptional Solutions Engineer to join our team of super heroes.  You will have the opportunity to be the customer interface of an exciting new technology.  You will work closely with the sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.

What You’ll Do

●      Support the technical sales process

○      Assist sales in technical prospecting to help uncover opportunities

○      Demonstrate solution to showcase capabilities and use-cases

○      Build and maintain a technical and trusted advisor relationship with customers

○      Support customers during solution trials

○      Scope and architect solution deployments

○      Present to decision makers during trial wrap-up meetings

●      Participate as a member of the Solutions Engineering teams

○      Participate on weekly team meetings

○      Participate in quarter business review sales meetings

○      Present technical topics and successful wins

○      Share technical challenges and ways to overcome

○      Interact with team to ask questions, share experiences, and exchange ideas

○      Help establish and enhance demonstration material showcasing the solution

○      Research technical topics impacting the industry to grow as an industry leader

●      Interface with Marketing

○      Support trade shows and networking events

○      Support ThousandEyes Connect events

○      Contribute to blog and social media posts

○      Suggest and contribute to white-papers and case-studies

●      Interface with Product Management and Engineering

○      Provide solution feedback from hands-on use and customer interaction

○      Provide solution suggestions and enhancements to drive solution strategy

○      Participate, drive and provide feedback on internal and external solution beta programs

●      Interface with Customer Success

○      Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)

○      Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Qualifications

●      5+ years of Solutions Engineering Experience

●      Excellent presentation, communication, and problem-solving skills

●      Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)

●      Knowledge of application and network infrastructures

●      Knowledge of unified communications

●      Experience with application and network performance analysis solutions

●      Experience with packet analysis of network and application protocols

●      Experience with scripting languages (e.g., Python, Perl, Javascript)

●      Experience with Apple, Linux and Microsoft operating systems

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.