Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to Cisco customers. 

You will work with other team members in Cisco – your fellow technical consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers. 

What You’ll Do

• Drive problem resolution for issues experienced in customer environments. 
• Diagnose, troubleshoot and resolve incidents related to Cisco products, services or solutions. 
• Provide answers for products, services or solutions questions. 
• Create or update, and deliver problem resolution, project collateral and/or knowledge transfer. 
• Assists in documenting and resolving technical problems found in products and solutions. 
• Engage and drive appropriate resources for critical issues 
• Maintain accurate documentation in incident and knowledge management systems 
• Ensure case management guidelines are followed 
• Effectively communicate (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests 

Who You Are

You are an accomplished engineer with extensive experience of problem resolution who enjoys a fast paced environment at the cutting edge of technology.

Our Minimum Requirements For This Role 

• Understanding of network infrastructure and network hardware (Modern Enterprise Networks) typically requires 3-6 years related experience. 
• Knowledge of application, network and transport infrastructure protocols. 
• LAN and WAN production environment experience. 
• Practical experience with Linux operating systems. 
• Experience with routing protocols (OSPF, EIGRP, BGP). 

Our Preferred Qualifications For This Role

We'll be very impressed if you can also show some of the below:

• Knowledge and experience with routing products (ISR4k, ISR1k, ASR1k). 
• Hold a current valid industry recognizable accreditation (CCNP, CCIE) desired. 
• Knowledge of Python and Rest APIs. 
• IaaS providers general understanding, operational level experience preferred (AWS, Azure) 
• Understanding of application container technologies and cloud architecture. 
• Understanding of IPsec, ZBFW, IPS, URL filtering technologies 
• Foundational knowledge of Linux/UNIX command-line tools/environments. 
• Understanding of X.509 Certificates usage workflow.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real-world situations. 

We Are Cisco

Why Cisco? 

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! 

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most complicated of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. 

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). 

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco