Carrières chez Cisco

What You’ll Do 

As a Customer Experience Technical Consulting Engineer, you will work on innovative technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push boundaries. You will make a proven impact on network infrastructure and solutions like security, mobility, collaboration, and cloud. 

You will be tasked with troubleshooting and resolving our customers' hardest problems. You'll soon become a technical expert in a Cisco product or solution. You will troubleshoot customer networks in real time, decipher logs, recreate issues in our advanced labs, work with Cisco Engineering to find, investigate and fix software and hardware bugs, and more. Coupling your technical expertise with your customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need. 

Create digitized intellectual capital to build Cisco's technical knowledge base 

Why solve the same problem twice? As a Technical Consulting Engineer, we want you fixing the new and exciting problems, not the old, boring ones. Technical Consulting Engineers distill their knowledge into digitized intellectual capital, like an automated diagnostic signature. You will contribute to, and use, this intellectual capital repository. By harnessing the power of the Customer Experience community to identify known problems automatically, you will focus on solving the new, not the known. 

We are the top tier, last line of support for Cisco's entire product portfolio. As part of a specialized technology team, you will work directly with customers of all types and sizes from all over the world. Technical Consulting Engineers work with customer and partner engineers to not only restore their network functionality, but their confidence in Cisco's products and solutions. Customers turn to us to solve problems, and we are the best at it. 

Who You’ll Work With 

Engage with a wide, diverse customer base to enable users get the most from their technology 

As a newly hired TCE, you will join a cohort in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer engagement skills. This dynamic program gets you ready to work on one of our specialized technology teams. 

Who You Are 

• Including but not limited to a graduate (between May 2022 - Jul 2024) /upcoming graduate (May - Jul 2024) of a technical degree or certification program from a Technical Boot Camp, Apprenticeship, Community College or 4-Year University. 
• Must be living in Mexico City or Metropolitan Area.
• Fluent in English (verbal and written) 
• Strong analytical and technical problem-solving skills 
• Demonstrated continuous and self-guided learning in a technology field 
• Passion for networking, IT, computer science, or any technical field; and knowledge of adjacent technologies 
• Ability to multi-task, work in a dynamic team environment, and work independently 
• Cisco or industry certifications a plus 
• Able to legally live and work in the country for which you’re applying, without visa support or sponsorship 

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!