Site Reliability Engineering Manager, Efficiency and Performance
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Lieu :Bangalore, India
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Centre d'intérêtIngénieur - réseau
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Type de posteExpérimenté
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Intérêt pour la technologieCloud et data center, Réseau, Développement de logiciel, tests
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ID de poste1434321
Who We Are
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, Internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, Internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
About the role
This role is the Site Reliability Engineering Manager for the Efficiency and Performance SRE team at ThousandEyes. This team is located in our Bangalore office, and develops, builds, and maintains our Resource Intelligence initiatives, including cloud cost reporting, cloud cost management, efficiency and utilization indicators, as well as vendor engagement, and also develops and improves resource- and performance-engineering tooling and protocols, as well as participating in developing some of our compliance automation. This team forms an integral part of our global follow-the-sun SRE oncall rotation. Expected areas of expertise include AWS IAM, cost and resource tooling and reporting, capacity planning, and foundational Infrastructure as Code using Terraform and its friends.
In addition, the team is composed of experts on availability, latency, performance, efficiency, change management, observability, and emergency response, with a strong focus on automation.
This role is the Site Reliability Engineering Manager for the Efficiency and Performance SRE team at ThousandEyes. This team is located in our Bangalore office, and develops, builds, and maintains our Resource Intelligence initiatives, including cloud cost reporting, cloud cost management, efficiency and utilization indicators, as well as vendor engagement, and also develops and improves resource- and performance-engineering tooling and protocols, as well as participating in developing some of our compliance automation. This team forms an integral part of our global follow-the-sun SRE oncall rotation. Expected areas of expertise include AWS IAM, cost and resource tooling and reporting, capacity planning, and foundational Infrastructure as Code using Terraform and its friends.
In addition, the team is composed of experts on availability, latency, performance, efficiency, change management, observability, and emergency response, with a strong focus on automation.
What You'll Do
- Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence.
- Drive the strategic vision for management of our cloud-based infrastructure resourcing and reporting systems.
- Clear communication to, and with, leadership, stakeholders, and vendors.
- Collaborate closely with infrastructure, product, and production engineering teams, including SRE peer groups, software engineering, product management, to ensure transparency and accountability of resource utilization.
- Provide domain-expertise oversight, guidance, and support to the growing sets of product teams within ThousandEyes.
- Stay current with industry best practices, tooling, and automation, and apply this knowledge to enhance our platform and systems.
- Drive operational excellence in operations and security processes.
- Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the Efficiency and Performance SRE team.
- Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence.
- Drive the strategic vision for management of our cloud-based infrastructure resourcing and reporting systems.
- Clear communication to, and with, leadership, stakeholders, and vendors.
- Collaborate closely with infrastructure, product, and production engineering teams, including SRE peer groups, software engineering, product management, to ensure transparency and accountability of resource utilization.
- Provide domain-expertise oversight, guidance, and support to the growing sets of product teams within ThousandEyes.
- Stay current with industry best practices, tooling, and automation, and apply this knowledge to enhance our platform and systems.
- Drive operational excellence in operations and security processes.
- Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the Efficiency and Performance SRE team.
Qualifications
- You have led a team of 4+ engineers
- You have a total of 4+ years of experience building and supporting missing critical services with focus on automation, availability, and performance
- Experience building and operating in public cloud environments, with a strong track record of technical leadership and engineering excellence
- Familiarity and lived experience with robust incident response processes
- Can provide strong technical vision for your team and ensure consistent delivery on objectives
- Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
- You have worked on large-scale distributed systems including multi-tiered architecture
- Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters
- You have led a team of 4+ engineers
- You have a total of 4+ years of experience building and supporting missing critical services with focus on automation, availability, and performance
- Experience building and operating in public cloud environments, with a strong track record of technical leadership and engineering excellence
- Familiarity and lived experience with robust incident response processes
- Can provide strong technical vision for your team and ensure consistent delivery on objectives
- Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
- You have worked on large-scale distributed systems including multi-tiered architecture
- Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters
Lorsqu’elle est disponible, la fourchette salariale affichée pour ce poste reflète l’échelle d’embauche prévue pour les salaires des nouveaux embauchés aux États-Unis et au Canada. Pour les postes non liés à la vente, les fourchettes d’embauche reflètent uniquement le salaire de base; les employés sont également admissibles à des primes annuelles. Les fourchettes d’embauche pour les postes de vente comprennent la rémunération de base et la rémunération incitative. La rémunération individuelle est déterminée par le lieu d’embauche du candidat et par d’autres facteurs, incluant, sans s’y limiter, les compétences, l’expérience et les études, certifications ou formations pertinentes. Les candidats pourraient ne pas être admissibles à la fourchette salariale complète selon leur lieu d’embauche aux États-Unis ou au Canada. Le recruteur peut fournir plus d’informations sur la rémunération du poste dans votre lieu au cours du processus de recrutement.
Les employés américains ont accès à une assurance médicale, dentaire et visuelle de qualité, à un régime 401(k) avec une contribution équivalente de Cisco, à une couverture d’invalidité à court et à long terme, à une assurance vie de base et à de nombreuses prestations de bien-être.
Les employés reçoivent jusqu’à douze jours fériés payés par année civile, ce qui comprend un jour férié flottant (pour les employés non exemptés), plus un jour de congé pour leur anniversaire. Les nouveaux employés non exemptés accumulent jusqu’à 16 jours de congés annuels, à raison de 4,92 heures par période de paie. Les nouveaux employés exemptés participent à la politique de congés annuels flexibles de Cisco qui ne fixe pas de limite précise quant au nombre de jours de congé pouvant être pris par les employés admissibles. Cependant, cette flexibilité dépend de la disponibilité et de certaines contraintes opérationnelles. Tous les nouveaux employés sont admissibles aux congés de maladie, sous réserve de la Politique relative aux congés de maladie de Cisco. Ils auront droit à quatre-vingts (80) heures de congés de maladie à leur date d’embauche et le 1er janvier de chaque année par la suite. Jusqu’à 80 heures de congés de maladie non utilisées seront reportées d’une année civile à l’autre, de sorte que le nombre maximal d’heures de congé de maladie dont un employé peut disposer est de 160 heures. Les employés de l’Illinois bénéficient d’un programme spécifique de congés spécialement conçu pour répondre aux exigences locales. Tous les employés disposent également de congés payés pour faire face à des situations critiques ou d'urgence. Nous offrons des heures supplémentaires rémunérées pour faire du bénévolat et rendre service à la communauté.
Les employés participant à des plans de vente reçoivent, en plus de leur salaire de base, une rémunération incitative fondée sur les performances, qui est répartie entre les composantes sur quota et non. Pour la rémunération incitative basée sur des quotas, Cisco paie généralement comme suit :
0,75 % de l'incitatif cible pour chaque tranche de 1 % du chiffre d’affaires atteint jusqu’à concurrence de 50 % du quota;
1,5 % de l'incitatif cible pour chaque tranche de 1 % du chiffre d'affaires atteint entre 50 % et 75 %;
1 % de l'incitatif cible pour chaque tranche de 1 % du chiffre d'affaires atteint entre 75 % et 100 %; et lorsque le rendement dépasse 100 % d’atteinte, les taux incitatifs sont égaux ou supérieurs à 1 % pour chaque tranche de 1 % du chiffre d'affaires atteint, sans limites de rémunération incitative.
Pour les éléments de performance de vente non basés sur les quotas, tels que les objectifs de vente stratégiques, Cisco peut payer jusqu’à 125 % de l’objectif. Les plans de vente de Cisco ne prévoient pas de seuil minimum de performance pour le versement de la rémunération incitative pour les ventes.
Renseignements confidentiels de Cisco
