Carrières chez Cisco

Who You’ll Work With

Join a close-knit, fast moving, and highly adaptable team with expertise in managed services, product management, business analysis, and channel partner go-to-market. Our team charter is to drive business growth by enabling provider partners to offer managed services based on Cisco solutions. We work across the organization to form coalitions that solve big problems and address new opportunities. As part of Cisco, we help to shape strategic facets of the technology portfolio and business models.

In this role, you will manage the portfolio of multi-cloud and application offers for managed service providers, including MSPs, value-added resellers, and telecommunications service providers. The objectives for the role are to increase Cisco’s market share and partner adoption of related Cisco technologies with a focus on application performance management, application visibility and assurance, multi-cloud application management, and cloud infrastructure. You’ll bring your expertise in related managed services, product and solution management, and sales enablement development and execution.

You will also be responsible for engaging with system integrators and collecting partner feedback on offerings, their respective needs, and formulating growth strategies and programs. You will work with sales acceleration teams to grow end-customer adoption of the offers by enabling partners’ sales organizations.

What You’ll Do

As an Engagement Lead you will work on the following key activities:
 

·       Identify strategic opportunities and develop innovative managed service offers, engaging with both partner providers and system integrators based on market demands.

·       Demonstrate a ‘customer obsession’ and a ‘partner obsession’ when identifying and developing new services and solutions.

·       Plan, design and execute pilot programs and innovation work with key partners to co-create differentiated managed services based on Cisco’s technologies and then scale to broader audiences.

·       Coordinate cross-functional teams to move partner managed service offers through a full lifecycle engagement model, spanning from pilot to development to scale to curation.

·       Directly author core sales engagement and enablement materials related to these offers including decision maker presentations, playbooks covering opportunity setting through service creation and initial go-to-market readiness.

·       Facilitate reference architectures and standardized commercial packaging.

·       Develop project proposals and detailed work plans and often present these to senior leaders.

·       Lead service creation engagements with Cisco’s provider partners during the lighthouse phase to validate market fit and resonance of key engagement material.

·       Train others to lead such service creation engagements for scale.

·       Build relationships and influence internal stakeholders to foster effective working relations.

Who You Are

You have direct experience working for or with managed services organizations. You understand the core tools, cloud environments, and applications that run these businesses and the process required to bring new services to market. You’ve seen successful – and not so successful – services, and you have a good sense from this experience on how to build new ones for success. You also understand the target customer audience of small businesses – how they approach technology decisions, what they expect from a user experience, the personas of decision makers within these businesses, and how to influence them.

You are a doer. Someone who breaks through obstacles and finds a productive path forward where it isn’t immediately obvious. When you set an objective, you are relentless. You are also a collaborative, structured thinker that invites colleagues into your process early and often—relishing opportunities to work side by side. You welcome the opportunity to meet new people and learn from others' viewpoints. You are a diplomat and can lead in a cross-functional environment where there is often no imperative to follow you. In a time-sensitive, fluid working environment you are nimble and maintain positivity during changes of direction. Big complex problems and opportunities don't scare you – you live to organize and simplify them.

You continuously assess new trends to strengthen your offers’ market positions and determine how to evolve their strategic roadmap, making Cisco more relevant to our managed services provider partners and making our managed service provider partners more relevant to the customers they serve.

Requirements

·       Knowledge in managed services delivery including Remote Management & Monitoring (RMM), Professional Services Automation (PSA), Business / Operations Support Systems (B/OSS) platforms.

·       Demonstrated experience working and communicating with multiple stakeholders and cross functional teams, including sales and business development, product management, marketing, legal, and executives.

·       Expertise in cloud delivered applications including orchestration, management, and scale across multiple delivery environments including public, private, and multi-cloud.

·       Experience in the areas of cloud networking and security.

·       Deep understanding of microservices-based application architectures. Demonstrable experience through certifications is a plus.

·       Proficiency in product or solution management, including business case development, competitive analysis, pricing, value proposition, and commercial models.

·       Skilled in go-to-market strategy, customer experience design, customer success, and/or market research.

·       Excellent presentation creation and delivery abilities in addition to more broad sales enablement development experience.

This position can be based in the USA or Canada with reasonable proximity to a major airport. Travel will vary with return to normal business from COVID, expect up to 25% travel long term. This is a global role, supporting Cisco stakeholders and partners around the world; flexibility for meetings outside of local business hours will be required.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We are Cisco.