Carrières chez Cisco

Meet The Team

The Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

Your Impact

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customer executives, partners and across Cisco teams to develop a comprehensive view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.

You will bring strong knowledge of negotiation strategies and orchestrating cross-functional resources across the company and with partners to provide a unified path to secure every renewal. Also possess strong process management skills and financial acumen with the ability to optimally develop and implement policies for forecasting, data quality and accuracy

Key responsibilities and activities include:

• Drive CX and SW Renewals motion with the customer and manage a team of Cisco resources for all renewal activities from opportunity identification to negation to close
• Focus on selling the existing portfolio and new offers. Renew, up-sell and close on-time contracts in assigned territory increasing sales penetration at existing accounts
• Understand customers’ and partners’ procurement process
• Maintain internal and external relationships in support of closing the sale
• Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
• Utilize data and insights from All cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
• Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
• Understand the overall industry environment
• Attend and present at internal meetings with other company organizations that are vital to perform duties; aid business development
• Monitor and report on market and competitor activities and provide meaningful reports and information
• Analyze data and trends to identify growth opportunities

Minimum Qualifications for this role:

• Significant leadership experience with a focus on negotiating contracts and strategy
• Several years of experience with services, subscription and software offers
• Ideally a relevant degree or Industry certifications (e.g. ITIL, PMP, COBIT, Six Sigma) or equivalent experience.
• Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Fluency in German

If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!