Carrières chez Cisco

The Regional Process Manager specializes in one or more areas of the end-to-end commerce process and drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity, and ensuring positive customer experience, maintaining data quality and compliance. The Regional Process Manager supports, or enables commercial transactions for Cisco’s customers, partners, or internal stakeholders.

In partnership with Global Delivery Center vendor team, RPM is Responsible for vendor enablement and updated process documentation as a result of process, policy and capabilities changes / release management.

He or she possesses the ability to identify automation opportunities, translate them into actionable digital use cases, and leverage AI to implement solutions that drive efficiency and innovation.

The Regional Process Manager will be responsible for knowledge curation and digital knowledge management to ensure accuracy of information that will feed and enable Cisco AI Assistant for Commerce to support our stakeholders and drive adoption of AI-driven support across one or more areas of the Quote to Cash cycle.  The RPM will also partner closely with other roles in Commerce Operations to identify and enable new AI solutions to drive self-sufficiency both for our partners and internal stakeholders.

WHO YOU’LL WORK WITH

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global.

WHO YOU ARE

• You enjoy working in a fast-paced changing environment.
• You have a passion for optimizing & simplifying customer, partner and stakeholder experience.
• You possess a high & end to end level of expertise across his/her domain which is leveraged for resolution of complex issues and escalations.
• You have a rounded ability to identify opportunities to streamline & automate segments of Cisco’s commerce processes or internal processes.
• You have the ability to engage cross-functionally to drive execution of those opportunities.

• You enjoy performing data analysis using specialized and holistic domain knowledge and business expertise.
• You can identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes to avoid future issues and maintain data quality.
• You can identify & log problems that impact ability to deliver an efficient and simplified experience.
• You are accountable for exception management decision making for transactional/case management activities performing the right level of risk assessment & documentation.

OUR MINIMUM QUALIFCATIONS

• Strong analytical skills with the ability to interpret complex data, identifying & articulating problems.
• Strong cross functional communication and stakeholder engagement skills.
• Can clearly articulate guidelines and procedures as they relate to specific processes.
• Ability to work cross-functionally within Commerce Operations.
• Basic knowledge in AI technologies to identify opportunities for automation and digitization in Commerce Operations.
• Proficiency in Microsoft Office Applications
• Fluent in English

OUR PREFERRED QUALIFICATIONS

• Proficiency in leveraging AI technologies to discover & execute innovative solutions for automating & enhancing efficiencies of process workflows in Commerce Operations.
• Deep end to end Quote to Cash process knowledge.
• Project Management skills
• Proficiency in data visualization tools and process workflows.

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here is how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

“Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.