Principal Site Reliability Engineer, CloudOps

Principal Site Reliability Engineer, Cloudops

at Cisco ThousandEyes

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About the role

Cloud Ops SRE team is focused on driving holistic cloud operations focused on reliability and efficiencies around the ThousandEyes cloud infrastructure and platform. The team is responsible for driving tooling, processes and standards that are crosscutting and critical for the reliability of the ThousandEyes platform defining how we operate. From driving AMI generation and OS standardization to the strategic approach of how ThousandEyes implements FinOps or operational excellence through metric-driven alert/error budgets.

As a Principal Site Reliability you will focus on innovating and providing strong technical vision as well as work with the team to build reliable, scalable frameworks with the goal of driving the key principle of having one operational model. You will focus on simplifying and making the platform easy to operate at scale. You will partner with leaders across ThousandEyes as a subject matter expert to help design the best architectures and processes, automations and be a role model for the Engineering team in delivery and team work.

What You’ll Do

We’re looking for a reliability-focused SRE to focus on automation and help drive Cloudops to take operational excellence to a new level. 

Here are some of the main things we are looking for:

• Deep knowledge around cloud operations. You have a cloud first mindset and experience building and supporting SaaS platforms operating out of cloud environments. You are able to design and architect best in class systems and frameworks that simplify how ThousandEyes operates in the cloud at a multi-region scale. 
• Master of perception and execution. You are able to identify opportunities and are able to guide teams through the orchestration of large, high-impact projects, and consistently deliver successful outcomes.
• Strong technical vision. You can collaborate with and beyond the team to formulate a compelling vision for the systems the team owns. You have the communication skills to sell it and to make sure it is represented in the team’s strategy and roadmap.
• Expert in reliability. This is a hands-on role, so you will be excited by the opportunity to write software, automate and build reliable systems in order to enable our platform to scale effortlessly. Think self service. You will have many examples of successfully delivering complex systems. 
• Natural collaborator. It takes a village to do anything worthwhile, and you’re happy working across Engineering and Product Management to help shape the future direction of the platform.
• Effective mentor. You have a passion to up-level the team and those around you. You are open to learning as well…nobody is an expert at everything.

Qualifications

• Ability to design and implement scalable and well tested solutions, with focus on streamlining operations.
• Strong hands on experience in cloud preferably AWS, 
• Ability to write high quality code in Python, Go, or equivalent languages.
• Strong Infrastructure as Code skills, ideally with Terraform and Kubernetes.
• Expertise in configuration management tools like Puppet.
• Deep knowledge of cloud security best practices and compliance standards.
• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
• Bonus points for candidates with experience in handling BigData workloads in AWS.
• Strong communication and documentation skills.