Carrières chez Cisco

Meet the Team

The CX (Customer Experience) Renewals team is one of Cisco’s fastest growing customer engagement teams and is a talent engine for Cisco CX and GTM. With diverse and motivated professionals that consistently deliver profitable growth. We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.

Your Impact

Customer Experience is driving rapid transformation of the customer success and renewal experience across Cisco, our customers, and partners. You will need to have validated experience and desire to work in a dynamic and fast paced environment. You will have confirmed experience and commensurate business results leading a diverse multi-national Renewals, Sales or Customer Experience team. You have shown success building and training a motivated team and customer focused culture. You have the presence and ability to communicate optimally with customers, partners, internal teams and executive leadership. You will serve as liaison to the Security Business Unit with regards to renewal performance, strategy development and GTM models.

Core Responsibilities

• Hire, develop and retain top renewal-sales talent
• Drive team disciplines, performance and performance insights, leading to continuous improvement
• Provide mentorship and expertise to the team in the day-to-day management of account activities within their territory. To include performance management, escalations, ad hoc projects, quota preparations and forecasts
• Lead daily activities of renewal sales professionals, including ongoing mentoring and support, performance evaluation, training-plan definition, and problem solving
• Run forecasting activities, preparing internal reports for management
• Align with organizational and corporate objectives to develop and execute on an action plans to ensure revenue growth and profitability
• Develop territories for the team and assist in quota assignment
• Own the development of career plans for employees
• Serve as team liaison coordinating interactions between internal departments and/or external customers as appropriate
• Define, streamline and implement internal business process including development of operational and procedural guidelines
• Respond to internal and external inquiries regarding Renewal sales
• Plan and coordinate special projects; gather prioritize and assess information and develop and prepare recommendations
• Assist and contribute to the planning, coordination, development and implementation of long-range business goals and objectives
• Act as a key liaison to the Security Business Unit and Security Sales, with diagnostics on retention performance and actionable insights

Requirements

• BS / BA degree and 10 - 15+ years related experience or industry experience in related role. Ideal candidate should possess both sales leadership and cross functional/general management experience and a deep understanding of recurring revenue. Min 4+ years management/leadership experience.
• Software Renewals or Sales background, where you have demonstrated strong competency in the responsibilities outlined above. Including Sales Performance Management, renewals, driving growth, driving team development and performance
• Practical experience driving business results and measuring performance using tools like Salesforce.com
• You have operated in a recurring revenue model, interacting with account management, customer success, business unit and operations teams to support growth and retention objectives
• Understanding of Cisco’s Security portfolio and value proposition or IT / Software Security Domains generally is strongly preferred.
• You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights
• Ability to make sound decisions and judgments creatively, on limited and evolving data
• Excellent organization, self-sufficient operational, and time management skills
• Ability to Manage and train staff, including organizing, prioritizing, and scheduling work assignments
• Ability to communicate effectively, both orally and in writing
• Ability to analyse and solve problems
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
• Ability to foster a cooperative work environment, and represent the team’s contributions and value in the wider sales ecosystem: you bring and drive credibility
• Knowledge of business practices and procedures
• Ability to perform complex tasks and to prioritize multiple projects

Preferred Qualifications:

• MBA preferred
• Confirmed ability to clearly and succinctly convey information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
• Must have the ability to influence leadership outside our direct organization to drive desired outcomes for the business.
• Shown ability to operate at a high level in a cross functional environment.