Carrières chez Cisco

Program Start Date: September 2024

Training Location (7 months): Krakow, Poland

Location after Training: Madrid, Spain

About Cisco:

It has never been a better time: to lead, inspire and innovate. Today at Cisco we are building teams that are expanding our technological capabilities in exciting new ways across mobile, cloud, security, IT, collaboration and big data spaces, including software and consulting services. Through the Internet of Everything we transform our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. We work with customers across all sectors so your groundbreaking ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and beyond. There are over 3 billion people and 10 billion connected things in the world now, and over 50 billion estimated in the future, your career has exponential possibilities at Cisco. Join us to collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.

What will you do:

By joining the Customer Experience Delivery team you will become a trusted advisor to our customers. You will collaborate with them to build a solid, long-term relationship, providing thought leadership in solving their technology challenges and supporting them in achieving their business outcomes. On a day to day basis, this involves working with them directly to review their technical business requirements in order to propose new technology designs that will meet their current and future needs. This will involve the provision of a range of IT consultancy services and the creation and presentation of project documentation incorporating elements design, implementation and testing in line with Cisco standards.

What does High Touch Engineer in Cisco do?

• High Touch Engineer is a directly customer funded role who leads the technical deliverables of Expert Care.
• Provides reactive support and builds a relationship with the customer’s operational team(s), typically Service Operations or Network Support. 
• Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis.
• Provides Transfer of Information (ToI), to improve customer’s technical skills and processes.
• Delivers detailed Root Cause Analysis and Software Referral to customers.
• Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring network problems.
• Leads the technical section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
• An HTE is typically dedicated to a single customer or designated to up to 5 customers and can be remote or on site.

What we can offer you:

Participate and thrive in the Cisco team culture, built on openness and transparency. You will spend the start of your career with Cisco in one of our biggest training hubs in EMEA where you will have the opportunity to connect and socialize with a large group of likeminded associates from all over Europe. Through world class training you will become a leading expert in Software, Cloud, Mobility, Security, Collaboration or Datacenter. You will then move into your permanent role where you will be given real responsibility from day one. You will be able to combine your degree education with learnings from our advanced training environment to build creative solutions to real business challenges. We want you at the heart of the Cisco transformation to software, services, and solutions. We offer a fantastic work environment while you will receive a competitive salary and generous benefit; including ability to work remotely and lead a balanced lifestyle.

What you will need to succeed:

• You are excited by the fascinating world of Cisco software, security or infrastructure solutions, and you love to see customers succeed.
• You are a recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree
• You are able to live and work in Spain with no additional VISA sponsorship from Cisco
• You are fluent in English and Spanish
• A technology enthusiast, enjoying talking about innovation and always keeping up with the latest technology news.
• A strong communicator with the confidence to engage and talk to a wide range of people.
• View team collaboration as instrumental to achieving success.

·       Language proficiency in French and Italian is beneficial

• Enjoy looking at practical real-life challenges and think creatively to solve them.
• Approach situations with an open and curious mind, taking on challenges with an eye for opportunity.

Program structure:

-  First 7 (together with all associates from across EMEA): full-time training in Krakow, Poland, shadowing and job rotation. If you have no work experience this will act as your transition from university/education to work life.

-  After 7 months: upon successful evaluation, join the local CX team in Spain, assuming ownership and responsibility of regional CX deliverables and customer success, supported by ongoing mentorship and guidance to accelerate your continuous development. Shape solutions of real world challenges, closely mentored and integrated into our diverse team.