High Touch Engineer – Expert Care National Germany
-
Lieu :Eschborn, Germany
-
Autre EmplacementBerlin, Germany; Garching, Germany;
-
Centre d'intérêtSécurité
-
Type de posteExpérimenté
-
Intérêt pour la technologieCloud et data center, Réseau, Sécurité
-
ID de poste1415110
While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results
Who You Will Work With
Cisco’s government and enterprise customers receive personalized reactive services from a dedicated team of engineers as part of the CNS Service Team (Classified Network Support). Being part of the Customer Experience organization (CX), Cisco CNS Germany provides an enhanced third level support to differentiate our service from standard technical services and support.
The CNS team is expanding capabilities and as a new team member based out of Germany you will have the opportunity to work in a fun, challenging, diverse, and dynamic environment. Learning and sharing experiences is expected and part of the team’s growth and start up culture, while we continue to build the team and customized services.
What You’ll Do
As part of the Classified Network Support team:
· You are a technical expert in (Cisco) Enterprise Networking technology area and willing to learn and expand your expertise via Cisco.
· You drive customer satisfaction and take ownership for customer success. You identify, document, and resolve issues reported by our customers.
· You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
· You work directly with a team of highly experienced technical experts in multiple roles and technologies, as well as closely with business units and development teams in a global setting.
· You are willing to consult on proactive engagements and/or projects (depending on experience) for a holistic customer service experience.
Who You Are
In addition to your ability to work as a team member:
· You are able to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues.
· You have excellent presentation and communication skills, to communicate effectively with customers.
· You are fluent in German and English.
· You have a BS in a technical field or equivalent related work experience.
· You are willing to work on a shift basis.
· Previous experience in reactive support, operations or troubleshooting complex technical problems is an advantage.
· Relevant existing CCNA or CCNP certification is a plus.
Technical Expertise Desired:
· Understanding of IP/TCP networking and security concepts.
· Knowledge of common Cisco technologies, solutions, and hardware platforms.
· Cisco carrier-grade routers including CRS, ASR9K, NCS and IOS XR architecture and troubleshooting.
· SP Routing Protocols, BGP, MPLS, L2VPN, L3VPN, Traffic Engineering (TE), and IPv6.
· Enterprise/Campus Routing and Switching, Carrier Ethernet, QoS
· Overall willingness to learn on the job and expand knowledge of implementing and supporting Cisco technologies and products as required.
· Willingness to pursue CCNA/CCNP/CCIE level certifications.
Our Benefits
Get ready to join Cisco, where we prioritize a positive work environment and team support. Our benefits package includes:-
• Wellness: We offer global support for your physical, mental, and financial health, including five wellness learning paths and the Cisco Mind Set mindfulness program
• Support Services: We're here to support you with assistance for services such as childcare and elder care, along with counseling, personal support, and access to expert medical opinions for complex health matters.
• Work-Life Benefits: We've got perks to simplify your life, including thoughtful resources for parents. And for growing families, we celebrate your journey with a special gift.
• Time Off: Take advantage of PTO, extra personal time, birthday leave, and emergency time off to maintain a healthy balance.
• Volunteering: Make an impact with 10 paid Time2Give days to support your favorite causes.
• Rewards: Enjoy stock discounts, monetary recognition for great work, and referral bonuses.
• Professional Growth: Boost your career with our extensive training and development opportunities.
Cisco is more than a company—it's a place where your career can thrive in an exciting and fulfilling environment.
Why Cisco
We change the World, as a High Touch Engineer, you are passionate about Cisco and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired!
Lorsqu’elle est disponible, la fourchette salariale affichée pour ce poste reflète l’échelle d’embauche prévue pour les salaires des nouveaux embauchés aux États-Unis et/ou Canada. Pour les postes non liés à la vente, les fourchettes d’embauche reflètent uniquement le salaire de base; les employés sont également admissibles à des primes annuelles. Les fourchettes d’embauche pour les postes de vente comprennent la rémunération de base et la rémunération incitative. La rémunération individuelle est déterminée par le lieu d’embauche du candidat et par d’autres facteurs, notamment les compétences, l’expérience et les études, certifications ou formations pertinentes. Les candidats peuvent ne pas être admissibles à la fourchette complète des salaires en fonction de leur lieu d’embauche aux États-Unis ou Canada. Le recruteur peut vous donner plus d'informations sur la rémunération du poste dans votre lieu au cours du processus de recrutement.
Les employés américains ont accès à une assurance médicale, dentaire et visuelle de qualité, à un régime 401(k) avec une contribution équivalente de Cisco, à une couverture d’invalidité à court et à long terme, à une assurance vie de base et à de nombreuses prestations de bien-être. Les employés reçoivent jusqu’à douze jours fériés payés par année civile, qui comprennent un jour férié flottant, plus un jour de congé pour leur anniversaire. Les employés peuvent cumuler jusqu'à 20 jours de congés payés (PTO) par an et ont accès à des absences payées pour faire face à des problèmes critiques ou urgents sans avoir à puiser dans leurs congés. Nous offrons du temps supplémentaire rémunéré pour faire du bénévolat et rendre service à la communauté. Les employés peuvent également acheter des actions de l’entreprise dans le cadre de notre Programme d’achat d’actions pour les employés.
Les employés participant à des plans de vente reçoivent, en plus de leur salaire de base, une rémunération incitative fondée sur les performances, qui est répartie entre les composantes sur quota et non. Pour la rémunération incitative basée sur des quotas, Cisco paie au taux standard de 1 % de la cible incitative pour chaque 1 % de chiffre d’affaires réalisé par rapport au quota jusqu’à 100 %. Une fois que la performance dépasse 100 % du quota, les taux incitatifs peuvent augmenter jusqu’à cinq fois le taux standard sans plafonnement de la rémunération incitative. Pour les éléments de performance des ventes non basés sur des quotas, tels que les objectifs de vente stratégiques, Cisco peut payer jusqu’à 125 % de l’objectif. Les plans de vente de Cisco ne prévoient pas de seuil minimum de performance pour le versement de la rémunération incitative des ventes.
