Global SE Demo Team - Demo Engineer
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Lieu :Offsite, London, United Kingdom
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Autre EmplacementAnywhere in Europe
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Centre d'intérêtIngénieur - logiciels
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Type de posteExpérimenté
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Intérêt pour la technologieIntelligence Artificielle, Cloud & IA (DCN & Calcul), Cloud et data center, Réseau, Sécurité
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ID de poste1436280
Meet the Team
The Cisco Global Solution Engineering (demo team) provide Customers, Partners and Cisco Employees with a way to Experience Cisco Solutions on the Cloud Platform, in Customer Proof of Concept (CPoC) labs, training events, or test drives. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle.
We provide a full-suite, integrated sales-enablement portfolio that provides:
· Instant demos, guided demos and on-demand videos with trusted content for customers to learn about our technology.
· Scheduled demos, labs, and workshops for customers to get a deep dive with our technology.
· Expert-led engagements to validate solutions and offer proof-of-concepts in the customer environment.
· Pre-sales services, customized templates and content for fast proposals and RFP responses to help customers decide to purchase.
Your Impact
The successful candidate will design, build, and maintain demonstrations and lab content to showcase Cisco Data Center / AI technologies to be accessed using dCloud. The candidate will plan, develop, and implement demonstrations with responsibilities including design, installation and automation, documentation, ordering, and project communication.
Project Management Collaboration - 10%
Identify and prioritize all project related tasks. Ability to organize, strategize and communicate project goals, objectives and tasks at all levels of the organization.
Demo Engineering - 60%
Work with various internal stakeholders to understand requirements, then design and develop demo topologies and use cases.
Create demo content using various proprietary tools, virtual machines, appliances, simulators, and hardware.
Verify demos are optimized by reviewing performance using VMware vCenter to ensure an optimal balance of content performance, efficiency, and stability before promoting/publishing production content.
Work with our Netops teams to install and maintain Cisco hardware.
General maintenance and administration of Cisco Data Center and AI products.
Automation using Python, Powershell and REST API.
Work with engineering and business teams to draft, test and troubleshoot compelling demo / lab / story guides that contribute to the field sales teams and generate high interest and utilization.
Platform Design and Documentation - 15%
Must properly document and plan all projects prior to entering project build phase. Candidate must be well versed in the use of standard design templates and tools (Visio, ppt, Jira, etc). Must be able to produce clear documentation to guide users in the use of produced demo content.
Support – 10%
Provide technical support to level 1 & 2 support engineers, Program Managers and others ensuring that demonstrations are in working order. Test and replicate issues on the support row as required. Log into remote sites, test and apply fixes as required. Make recommendations to on-site support staff to negate future demonstration disruptions. Track and log escalations effectively.
Other – 5%
Lead training labs and presentations to internal and end customers showcasing the Data Center and/or AI technologies. Provide the business advantages of said technology while educating the users towards the final sale. Continue the customer evolution from Learn, Experience, Validate, Decide.
Minimum Qualifications:
· Minimum of 4 + years of experience in a technical support or systems engineering role, with strong knowledge in two of the following Cisco architectures - Security, Data Center & Cloud, Artificial Intelligence, Networking and Collaboration technologies. (CCIE certification is an advantage but not required)
· Demonstrate knowledge of key operating systems including Windows, Linux, VMware and Kubernetes (Openshift), along with strong problem-solving and troubleshooting abilities.
· Ability to create, understand and troubleshoot automation program languages such as python, PowerShell, etc.
· Experience working with SaaS products and Cloud Service Providers.
· Willing and excited to learn new technologies.
Preferred Qualifications:
· Certifications: CCNP/CCIE or equivalent.
· Independent Learner: Ability to learn, think creatively, solve problems, and make decisions independently.
· Self-Management: Efficient time management across global time zones.
· Sense of Urgency: Quick adaptation to meet critical business needs.
· Analytical & Communication Skills: Strong analytical and communication abilities for effective problem-solving and collaboration.
· Planning & Organization: Anticipate issues, manage complexity, handle multiple tasks, and respond swiftly to deadlines.
This is a great opportunity to join a leading organization and play a key role in showcasing Cisco technologies as they come to market. If you have the qualifications and experience, we are looking for, we encourage you to apply.
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Meet the Team
The Cisco Global Solution Engineering (demo team) provide Customers, Partners and Cisco Employees with a way to Experience Cisco Solutions on the Cloud Platform, in Customer Proof of Concept (CPoC) labs, training events, or test drives. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle.
We provide a full-suite, integrated sales-enablement portfolio that provides:
· Instant demos, guided demos and on-demand videos with trusted content for customers to learn about our technology.
· Scheduled demos, labs, and workshops for customers to get a deep dive with our technology.
· Expert-led engagements to validate solutions and offer proof-of-concepts in the customer environment.
· Pre-sales services, customized templates and content for fast proposals and RFP responses to help customers decide to purchase.
Your Impact
The successful candidate will design, build, and maintain demonstrations and lab content to showcase Cisco Data Center / AI technologies to be accessed using dCloud. The candidate will plan, develop, and implement demonstrations with responsibilities including design, installation and automation, documentation, ordering, and project communication.
Project Management Collaboration - 10%
Identify and prioritize all project related tasks. Ability to organize, strategize and communicate project goals, objectives and tasks at all levels of the organization.
Demo Engineering - 60%
Work with various internal stakeholders to understand requirements, then design and develop demo topologies and use cases.
Create demo content using various proprietary tools, virtual machines, appliances, simulators, and hardware.
Verify demos are optimized by reviewing performance using VMware vCenter to ensure an optimal balance of content performance, efficiency, and stability before promoting/publishing production content.
Work with our Netops teams to install and maintain Cisco hardware.
General maintenance and administration of Cisco Data Center and AI products.
Automation using Python, Powershell and REST API.
Work with engineering and business teams to draft, test and troubleshoot compelling demo / lab / story guides that contribute to the field sales teams and generate high interest and utilization.
Platform Design and Documentation - 15%
Must properly document and plan all projects prior to entering project build phase. Candidate must be well versed in the use of standard design templates and tools (Visio, ppt, Jira, etc). Must be able to produce clear documentation to guide users in the use of produced demo content.
Support – 10%
Provide technical support to level 1 & 2 support engineers, Program Managers and others ensuring that demonstrations are in working order. Test and replicate issues on the support row as required. Log into remote sites, test and apply fixes as required. Make recommendations to on-site support staff to negate future demonstration disruptions. Track and log escalations effectively.
Other – 5%
Lead training labs and presentations to internal and end customers showcasing the Data Center and/or AI technologies. Provide the business advantages of said technology while educating the users towards the final sale. Continue the customer evolution from Learn, Experience, Validate, Decide.
Minimum Qualifications:
· Minimum of 4 + years of experience in a technical support or systems engineering role, with strong knowledge in two of the following Cisco architectures - Security, Data Center & Cloud, Artificial Intelligence, Networking and Collaboration technologies. (CCIE certification is an advantage but not required)
· Demonstrate knowledge of key operating systems including Windows, Linux, VMware and Kubernetes (Openshift), along with strong problem-solving and troubleshooting abilities.
· Ability to create, understand and troubleshoot automation program languages such as python, PowerShell, etc.
· Experience working with SaaS products and Cloud Service Providers.
· Willing and excited to learn new technologies.
Preferred Qualifications:
· Certifications: CCNP/CCIE or equivalent.
· Independent Learner: Ability to learn, think creatively, solve problems, and make decisions independently.
· Self-Management: Efficient time management across global time zones.
· Sense of Urgency: Quick adaptation to meet critical business needs.
· Analytical & Communication Skills: Strong analytical and communication abilities for effective problem-solving and collaboration.
· Planning & Organization: Anticipate issues, manage complexity, handle multiple tasks, and respond swiftly to deadlines.
This is a great opportunity to join a leading organization and play a key role in showcasing Cisco technologies as they come to market. If you have the qualifications and experience, we are looking for, we encourage you to apply.
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Lorsqu’elle est disponible, la fourchette salariale affichée pour ce poste reflète l’échelle d’embauche prévue pour les salaires des nouveaux embauchés aux États-Unis et au Canada. Pour les postes non liés à la vente, les fourchettes d’embauche reflètent uniquement le salaire de base; les employés sont également admissibles à des primes annuelles. Les fourchettes d’embauche pour les postes de vente comprennent la rémunération de base et la rémunération incitative. La rémunération individuelle est déterminée par le lieu d’embauche du candidat et par d’autres facteurs, incluant, sans s’y limiter, les compétences, l’expérience et les études, certifications ou formations pertinentes. Les candidats pourraient ne pas être admissibles à la fourchette salariale complète selon leur lieu d’embauche aux États-Unis ou au Canada. Le recruteur peut fournir plus d’informations sur la rémunération du poste dans votre lieu au cours du processus de recrutement.
Les employés américains ont accès à une assurance médicale, dentaire et visuelle de qualité, à un régime 401(k) avec une contribution équivalente de Cisco, à une couverture d’invalidité à court et à long terme, à une assurance vie de base et à de nombreuses prestations de bien-être.
Les employés reçoivent jusqu’à douze jours fériés payés par année civile, ce qui comprend un jour férié flottant (pour les employés non exemptés), plus un jour de congé pour leur anniversaire. Les nouveaux employés non exemptés accumulent jusqu’à 16 jours de congés annuels, à raison de 4,92 heures par période de paie. Les nouveaux employés exemptés participent à la politique de congés annuels flexibles de Cisco qui ne fixe pas de limite précise quant au nombre de jours de congé pouvant être pris par les employés admissibles. Cependant, cette flexibilité dépend de la disponibilité et de certaines contraintes opérationnelles. Tous les nouveaux employés sont admissibles aux congés de maladie, sous réserve de la Politique relative aux congés de maladie de Cisco. Ils auront droit à quatre-vingts (80) heures de congés de maladie à leur date d’embauche et le 1er janvier de chaque année par la suite. Jusqu’à 80 heures de congés de maladie non utilisées seront reportées d’une année civile à l’autre, de sorte que le nombre maximal d’heures de congé de maladie dont un employé peut disposer est de 160 heures. Les employés de l’Illinois bénéficient d’un programme spécifique de congés spécialement conçu pour répondre aux exigences locales. Tous les employés disposent également de congés payés pour faire face à des situations critiques ou d'urgence. Nous offrons des heures supplémentaires rémunérées pour faire du bénévolat et rendre service à la communauté.
Les employés participant à des plans de vente reçoivent, en plus de leur salaire de base, une rémunération incitative fondée sur les performances, qui est répartie entre les composantes sur quota et non. Pour la rémunération incitative basée sur des quotas, Cisco paie généralement comme suit :
0,75 % de l'incitatif cible pour chaque tranche de 1 % du chiffre d’affaires atteint jusqu’à concurrence de 50 % du quota;
1,5 % de l'incitatif cible pour chaque tranche de 1 % du chiffre d'affaires atteint entre 50 % et 75 %;
1 % de l'incitatif cible pour chaque tranche de 1 % du chiffre d'affaires atteint entre 75 % et 100 %; et lorsque le rendement dépasse 100 % d’atteinte, les taux incitatifs sont égaux ou supérieurs à 1 % pour chaque tranche de 1 % du chiffre d'affaires atteint, sans limites de rémunération incitative.
Pour les éléments de performance de vente non basés sur les quotas, tels que les objectifs de vente stratégiques, Cisco peut payer jusqu’à 125 % de l’objectif. Les plans de vente de Cisco ne prévoient pas de seuil minimum de performance pour le versement de la rémunération incitative pour les ventes.
Renseignements confidentiels de Cisco
