Carrières chez Cisco

Security Business Group (SBG) is an outstanding team of software engineers who focus on understanding and troubleshooting enlightened security problems encountered by various Cisco customers worldwide. They seek the hardest of the hard problems found in customer environments every day. The blocking issue engineer position is technically very fast-paced and requires very strong problem-solving skills. It challenges one’s theoretical knowledge with situations warranting real-time analysis and live debugging of the problem and provides a smart and intelligent workaround and or solutions. 

Does this excite you? This job is for you. 

What You'll Do 

Primary Responsibilities: 

• Identifies, influences, and drives product improvement initiatives 
• Be the engineering focal point for identifying and resolving customer issues. Ability to handle, and diffuse urgent and serious customer engagements. 
• Determining appropriate problem diagnosis strategies and optimally communicating steps for further troubleshooting across multiple security technologies 
• Proactively address customer concerns and prevent problems from arising 
• Provide critical feedback to engineers on design and functional specifications for product usability, serviceability, and reliability 
• Must have Strategic approach and work well across teams
• Ability to effectively present sophisticated technical concepts to a wide audience 
• Partners with management in process improvement and optimization efforts

Specific requirements: 

• Experience with firewall technology (ACLs, stateful packet inspection, traffic filtering, NAT/PAT), Intrusion Prevention System (IPS), ideally with Cisco’s Firewall products. 
• General networking skills, with knowledge of and experience with networking protocols at all levels of the protocol stack, covering architecture, design, implementation, expansion, and troubleshooting of enterprise-level secure networks. 
• Hands-on experience with software debugging techniques and usage of tools such as gdb, trace/ktrace, tcpdump, wireshark, other Linux utilities, and memory profiling tools 
• An ideal candidate for this role carries 4 – 8 years industry experience, with at least 2 years exposure on Firewalls or VPN

Nice to have

• Working experience of programming languages such as C++/Objective-C/Java 
• Working experience of languages like Perl/Python 
• Working experience of QA/Testing 
• Working experience in Databases, ideally with an emphasis on troubleshooting 
• CCNA or CCNP (with a security focus)

Why Cisco 

At Cisco, each person brings their different talents to work as a team and make a difference. 

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. 

We connect everything – people, processes, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices. 

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.