Carrières chez Cisco

What You'll Do

Cisco is looking for an experienced Director to transform the Customer Quality organization into a continuously more digital, agile, and customer-focused team that uses technologies (AI/ML, block chain, Telemetry, etc.) to improve the real time strategic Cisco customer quality experience. Reporting to the VP of Technology & Quality (T&Q), Supply Chain Operations (SCO), you will drive a customer approach across T&Q through your globally diverse Customer-Focused Quality and Failure Analysis (FA) sub teams. You will cultivate strong cross-functional relationships at all levels of the business, particularly with Engineering, CX (Services) and Sales, to ensure the strategy and execution of Customer Quality initiatives, programs and metrics—in alignment with Cisco’s business strategies. You will also coordinate with other functions in SCO and CX Repair to deliver a highly efficient and resilient FA ecosystem that addresses failures from the customer (field), factory and NPI that encompasses hardware, software, material science and components. This role leads customer briefings related to quality globally, including regional customer quality issues resolution, and regional quality reviews with Sales Systems Engineering and CX Customer Success.

Who You'll Work With

When you work with us, you’ll join a highly empowered interactive team who's passionate about Cisco’s customers, products, and technologies. We are a team of subject matter specialists with strong business and engineering acumen who enable Cisco’s top-line growth and improve the bottom line with high customer focus. The 60+ engineering team has presence in the US, Mexico, Hungary, India, China, Malaysia, and Thailand, and as the Director of Customer Quality, you will manage our partner ecosystem to deliver strategic customer outcomes, and you will work with talent at all levels, from executives to engineers in SCO, Engineering, CX, Sales, and IT.

Who You Are

You are a results-oriented, operationally savvy leader with global experience who has real passion for customer quality development. You are passionate about transforming a globally diverse team to enable customer quality transformation to advance Cisco’s market leadership.

At a minimum, you have a Master's degree or equivalent in Engineering, 12 years of experience in Supply Chain, Product Development, Process Engineering, and/or Quality, and at least 10 years of people leadership experience managing a distributed team. You should have demonstrated success leading complex cross-functional teams, influencing and partnering with key partners, and inspiring tools, processes and organization transformation. Experience with customer engagement and digital transformation are desired.

Why Cisco

WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. 

#SupplyChainStrong