Customer Delivery Architect-1427303
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Lieu :RTP, North Carolina, US
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Autre EmplacementAnywhere is the US East Coast (Monthly visit to customer site)
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Centre d'intérêtExpérience client
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Plage De Rémunération133300 USD - 193500 USD
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Type de posteExpérimenté
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Intérêt pour la technologieCloud et data center, Réseau, Sans fil, mobilité
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ID de poste1427303
- Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
- Has a global impact.
- Decisions impact the achievement of customer, operational, program or service objectives.
- Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
- Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
- Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
- Recognized as a technical expert and leader in their technical domain.
- Independently applies knowledge and experience in creating solutions for customer outcomes.
- Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
- Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long time perspective for results.
- Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.
- You automate delivery of Enterprise solutions for the customers.
- Integrate systems to multiple enterprise applications.
- Transfer knowledge of implemented software and processes to customer in hands-on sessions, and by creating customer-facing documentation.
- You're able to explain technical issues and present information in a concise manner to both technical and non-technical personnel.
- You maintain effective working relationships with assigned customers and project managers.
- You effectively work independently and as part of a team to implement solutions for customers.
- Leverage product API for automation of implementations.
- Create automation for network configurations from Low Level Design for highly complex networks.
- Plans and executes highly complex Network Upgrade and Network Migration activity.
- Leads customer delivery engagements at CGEM APJC accounts in AMER region and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
- Works closely with the CGEM APJC account teams with the interest of building a long term strategic relationship with the CGEM accounts in AMER Region, exhibiting a technical leadership in CX delivery organization.
- Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
- Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.
- Translate business requirements into solution design.
- Work closely with pre-sales teams (Business Dev, Services Sales) to build LOE and review SOW.
- Client facing experience. Ability to be onsite once a week or twice a week, at the customer location.
- Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally
- Ability to apply critical thinking to function effectively in ambiguous circumstances.
- Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
- BS in a technical field (CS/EE) or equivalent with 8+ years related experience with 3-5 years of experience leading large scale Enterprise Design and Implementation Engagements.
- Experience in Cisco SDWAN, Cisco Catalyst Center and SDA.
- Expertise in Enterprise Routing and Switching technologies, such as MPLS, DMVPN, BGP, EIGRP, OSPF, IS-IS VXLAN, LISP and VRF.
- Experience in Programming and Automation.
- Demonstrated knowledge of Campus Networking environments.
- 5+ years of experience in consulting roles.
- Deep technical expertise and expert knowledge of Cisco's Enterprise products and solutions. Candidate must be self-motivated, team oriented and must possess strong interpersonal and presentation skills. The following skillsets are thus desired of this candidate:
- 6-10 years within Professional Service role(s).
- Ability to influence customer decisions and outcomes. Ability to gain customer trust quickly, and confidently articulate Cisco’s Enterprise Networking SD strategies and architectures.
- Cisco DevNet certification is preferred.
- CCIE Preferred, in order of preference: R/S, SP, Security, Data Center.
- High level knowledge of wireless, and ISE technologies required.
- Knowledge of Network Segmentation, and TrustSec highly preferred
Lorsqu’elle est disponible, la fourchette salariale affichée pour ce poste reflète l’échelle d’embauche prévue pour les salaires des nouveaux embauchés aux États-Unis et/ou Canada. Pour les postes non liés à la vente, les fourchettes d’embauche reflètent uniquement le salaire de base; les employés sont également admissibles à des primes annuelles. Les fourchettes d’embauche pour les postes de vente comprennent la rémunération de base et la rémunération incitative. La rémunération individuelle est déterminée par le lieu d’embauche du candidat et par d’autres facteurs, notamment les compétences, l’expérience et les études, certifications ou formations pertinentes. Les candidats peuvent ne pas être admissibles à la fourchette complète des salaires en fonction de leur lieu d’embauche aux États-Unis ou Canada. Le recruteur peut vous donner plus d'informations sur la rémunération du poste dans votre lieu au cours du processus de recrutement.
Les employés américains ont accès à une assurance médicale, dentaire et visuelle de qualité, à un régime 401(k) avec une contribution équivalente de Cisco, à une couverture d’invalidité à court et à long terme, à une assurance vie de base et à de nombreuses prestations de bien-être. Les employés reçoivent jusqu’à douze jours fériés payés par année civile, qui comprennent un jour férié flottant, plus un jour de congé pour leur anniversaire. Les employés peuvent cumuler jusqu'à 20 jours de congés payés (PTO) par an et ont accès à des absences payées pour faire face à des problèmes critiques ou urgents sans avoir à puiser dans leurs congés. Nous offrons du temps supplémentaire rémunéré pour faire du bénévolat et rendre service à la communauté. Les employés peuvent également acheter des actions de l’entreprise dans le cadre de notre Programme d’achat d’actions pour les employés.
Les employés participant à des plans de vente reçoivent, en plus de leur salaire de base, une rémunération incitative fondée sur les performances, qui est répartie entre les composantes sur quota et non. Pour la rémunération incitative basée sur des quotas, Cisco paie au taux standard de 1 % de la cible incitative pour chaque 1 % de chiffre d’affaires réalisé par rapport au quota jusqu’à 100 %. Une fois que la performance dépasse 100 % du quota, les taux incitatifs peuvent augmenter jusqu’à cinq fois le taux standard sans plafonnement de la rémunération incitative. Pour les éléments de performance des ventes non basés sur des quotas, tels que les objectifs de vente stratégiques, Cisco peut payer jusqu’à 125 % de l’objectif. Les plans de vente de Cisco ne prévoient pas de seuil minimum de performance pour le versement de la rémunération incitative des ventes.