Carrières chez Cisco

Who We Are  

Today’s challenging business environment is more than that – it’s a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skillsets to be successful. This is now a mantra for our Cisco leadership team and for us.  

The Digital Enterprise Solutions team is changing the way we run Cisco’s operations by improving the power of technology, the best of business processes and outstanding data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and demonstrate the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together! 

What You Will Do

The Cisco IT - Customer Zero Engineering team is looking for a Technical Systems Engineer to help us solve problems in the Collaboration Technologies space. In this role, you will build, operate and support a variety of Collaboration Solutions both On-Premises and in the Cloud. If using the latest technology makes your day, help us build new solutions through iteration, hands on design, and augmentative automation. Threaded through everything we do is a culture favoring a bias towards action, impact on products and learning the new – you make this culture a reality.

• Build, Operate and Support of Collaboration systems using Cisco and non-Cisco products and services.
• Triage, troubleshoot and fix sophisticated product issues while delivering RCA.
• Serve as Tier 3 Escalation Point from Support Staff
• Build and Maintain Documentation for Support and Troubleshooting
• Lead Early Field Trials, find defects and provide feedback for new product and version testing.
• Prepare, Plan and Execute new products and feature delivery to Clients.
• You will communicate to internal business entities, features, functionality and capabilities they would need to address current and future customer requirements.

Who You'll Work With

Chances are you know Cisco products, now visualize what the best version of IT could be like inside the company that continues to define the future of Collaboration and Cloud. This team, IT - Customer Zero Engineering, is that vision. By being our own first and best customer, we intend to eat our own dog food, demand a lot from our own products, work closely with our Product Engineering peers and ultimately make life better for customers n+1.

Work with us if you want to:

• Define and drive the transformation that is happening inside Cisco IT.
• Be the first to build with the latest designs and products.
• Define and realize the value of being the first customer of our own products.
• Lead a group of driven and innovative individuals with diverse experience and talent

Keys to our culture:

• accepting the new over the known
• speed > perfection
• outcome > process
• leadership = [‘doing’, ‘influencing’]

Who You Are

Foundational:

• You have 5 to 10 years of experience in large SMB and/or Enterprise networks.
• Strong IT background (a computer science, electrical or engineering degree or proven track record of deep technical exposure).
• Expertise and hands on technical experience with the Cisco collaboration portfolio including WebEx, Unified CM, Expressway, CUBE, IP Phones and Video Endpoints.
• Expertise and hands on technical experience with IP Communications signaling and media protocols, including Session Initiation Protocol (SIP), H.323, XML, HTTP, RESTful APIs and Real-time Transport Protocol (RTP).
• Experience with SBCs, STUN, and SIP ALG NAT
• Experience in PRI, CAS and other voice TDM technologies
• Solid understanding of Network Routing, Switching and QoS
• Solid understanding of Data Center Virtualization and Design (UCS, VMware)
• You possess strong communication (written and verbal), presentation, listening, collaboration, demonstration and consulting skills

Growth:

• Scripting, Python, and/or other scripting experience highly desired.
• Linux shells and tools, Git code repositories, infrastructure-as-code
• Using automation to expand your impact and drive DevSecOps

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!