What You’ll Do

The Cisco Secure Access Network Operations Center (NOC) is responsible for Tier-1 incident response and the day-to-day operations of the global infrastructure and distributed cloud services that power the Cisco Security Cloud.

As a Cloud Operations Engineer you will be working as part of the NOC supporting Cisco Secure Access, which is a collection of integrated, cloud-centric security capabilities that facilitates safe access to websites, software-as-a-service (SaaS) applications and private applications while enforcing security policies. You will be part of a group of Cloud Operations Engineers based in China with your other regional team members, as well as your manager located in Australia.

Your typical day will vary, but this is what you will be doing:

• Work in a 24/7 model.

• Monitor the health and performance of the systems/services, and quickly and efficiently respond to incidents/alerts as they arise.
• Investigate and resolve issues, or (depending upon complexity) raise the issue to higher-level Site Reliability Engineers and Developers.
• Support the configuration and maintenance of cloud services.
• Collaborate with Site Reliability Engineers and network teams to pinpoint and troubleshoot incidents.
• Engage with our vendors and providers to escalate critical infrastructure issues.
• Develop and document day to day processes and create/improve runbooks from lessons learned before resolving tickets.
• Develop and enhance monitoring, automation and operational tools.
• Participate in on-call and be flexible to work on weekends in a rotational model.

Whom You’ll Work With

Engineering consists of Network Engineering, Software Engineering, Site Reliability Engineering and Security Engineering - together, we build core Internet infrastructure, security applications and distributed systems at scale. Our environment processes millions of DNS and Proxy requests per second, across a global cloud infrastructure.

About you

You already have a few years of experience working in a high-transactional, 24x7 production environment and experience running services in a public cloud. You have a good understanding of Cloud Deployment concepts and popular AWS services like EC2, EKS and ELB. You know your way around a Linux shell and understand the basic operations of file management, package management, virtual environments and checking log files. You are comfortable working remotely as part of a globally distributed team where your primary method of communication is verbal and written, using English.

This role could be a good fit for you if these apply to you:

• Strong verbal and written communication skills in English.
• Strong collaboration and teamwork skills.
• Self-taught individual with proactive mindset and willingness to learn with minimal guidance.

·        Ability to multitask, prioritize tasks, and handle pressure well in a fast-paced environment.

• Previously worked in a fast paced, 24x7 operational/support environment.
• Experience using Kubernetes and Docker.
• Basic networking knowledge: switching and routing concepts, IPv4/v6 addressing, troubleshooting using traceroute and packet capture tools.
• Hands-on experience with deployment and troubleshooting of containers, distributed applications and microservices.
• Familiarity with AWS networking services, such as: EC2, EKS, ELB, VPC concepts, Route53, Direct Connects, Transit GW.
• Knowledge of VPN and SASE, security postures and policies.
• Experience with automation tools like Jenkins and CI/CD is a plus.
• Familiarity with Linux Shell (system logging, file management, package management, etc.).
• Experience using monitoring tools to identify problems. Experience using Grafana and AWS CloudWatch is desirable, Splunk is a plus.
• Experience using infra-as-code languages such as Ansible, Puppet or Chef.
• Experience writing scripts in Python and using Git repositories or other SCM tools.
• Experience with automation and integrating with different providers via REST API.
• Experience with ticketing and documentation tools such as Jira, confluence or similar.

Why Cisco

We connect everything: people, processes, data, and things.

We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We celebrate the creativity and diversity that fuels our innovation.

We are dreamers, and we are doers. We Are Cisco!