AppDynamics Support Engineer
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Lieu :Krakow, Poland
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Centre d'intérêtIngénieur - logiciels
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Type de posteExpérimenté
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Intérêt pour la technologieDéveloppement de logiciel, tests
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ID de poste1422635
While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the ability to learn and deliver results :-)
What You’ll Do
At AppDynamics, our Application Intelligence Platform empowers today’s software-defined businesses with the function of proactively monitor, lead, and optimize the most complex software environments.
Software Engineers in the Support Engineering Controller/SaaS Team are responsible for diagnosing and solving complex issues in our large-scale multi-tiered SaaS solution and working with customers to provide advanced technical support thru analyzing both AppDynamics and customer code.
In our dynamic and collaborative environment, your experience and knowledge will enable you to:
- Assist clients instrument, control and debug their large multi-tiered compound applications
- Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed
- Provide Technical Action plans to take a customer issue from start to resolution
- Identify product bugs and improvements based on customer environments and work to close them
- Collate common failures and feedback into AppDynamics Product Engineering to continue to raise the bar of quality
Who You'll Work With
You will become a part of a standout technical team that cares about helping and contributing our clients to operate our software and successfully improve their return on investment.
We collaborate with the software engineering and Ops infrastructure teams of the largest companies in the world, and we are considered as a vital partner and extension to their internal teams.
Who You Are
What is required for this position:
- Software development experience in Core Java with debugging and troubleshooting
- Strong skills in troubleshooting and in Windows & Linux environments including collecting data, analyzing logs and dumps, SSL communications in a client/server environment
- Experience with relational DBs and SQL scripting
- Experience in Linux and shell scripting, bash or PowerShell
- Experience in HTML5, JavaScript, and CSS
- Knowledge of configuring Docker, Kubernetes, AWS, Azure and understanding networking concepts (for both Windows and Linux)
- Self-development attitude and willingness to learn new technologies
What are „nice to have” skills?
- Commercial development experience, specialist in System Design, Scalable Architecture, and Complex Open Systems. Fully understand the interaction and performance ramifications of choices of implementation patterns
- Experience in configuring Docker, Kubernetes, AWS, Azure and understanding of networking concepts (for both Windows and Linux)
- Knowledge about NoSQL DBs
- Experience/knowledge in any other programming languages is a benefit
- Basing knowledge in security aspects
- Experience in providing System, OS, JVM, and application-level performance tuning guidelines
- Experience with SAML, SSO, and LDAP environments
- Validated experience working with APM tools and tuning of application performance
Why AppDynamics (Cisco)
AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, our customers have real-time insights into application and business performance and user behavior, so they can move faster in an increasingly complex, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance.
AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale and in production which has led to proven success and trust with the Global 2000
#CiscoSoftwareKRK
While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the ability to learn and deliver results :-)
What You’ll Do
At AppDynamics, our Application Intelligence Platform empowers today’s software-defined businesses with the function of proactively monitor, lead, and optimize the most complex software environments.
Software Engineers in the Support Engineering Controller/SaaS Team are responsible for diagnosing and solving complex issues in our large-scale multi-tiered SaaS solution and working with customers to provide advanced technical support thru analyzing both AppDynamics and customer code.
In our dynamic and collaborative environment, your experience and knowledge will enable you to:
- Assist clients instrument, control and debug their large multi-tiered compound applications
- Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed
- Provide Technical Action plans to take a customer issue from start to resolution
- Identify product bugs and improvements based on customer environments and work to close them
- Collate common failures and feedback into AppDynamics Product Engineering to continue to raise the bar of quality
Who You'll Work With
You will become a part of a standout technical team that cares about helping and contributing our clients to operate our software and successfully improve their return on investment.
We collaborate with the software engineering and Ops infrastructure teams of the largest companies in the world, and we are considered as a vital partner and extension to their internal teams.
Who You Are
What is required for this position:
- Software development experience in Core Java with debugging and troubleshooting
- Strong skills in troubleshooting and in Windows & Linux environments including collecting data, analyzing logs and dumps, SSL communications in a client/server environment
- Experience with relational DBs and SQL scripting
- Experience in Linux and shell scripting, bash or PowerShell
- Experience in HTML5, JavaScript, and CSS
- Knowledge of configuring Docker, Kubernetes, AWS, Azure and understanding networking concepts (for both Windows and Linux)
- Self-development attitude and willingness to learn new technologies
What are „nice to have” skills?
- Commercial development experience, specialist in System Design, Scalable Architecture, and Complex Open Systems. Fully understand the interaction and performance ramifications of choices of implementation patterns
- Experience in configuring Docker, Kubernetes, AWS, Azure and understanding of networking concepts (for both Windows and Linux)
- Knowledge about NoSQL DBs
- Experience/knowledge in any other programming languages is a benefit
- Basing knowledge in security aspects
- Experience in providing System, OS, JVM, and application-level performance tuning guidelines
- Experience with SAML, SSO, and LDAP environments
- Validated experience working with APM tools and tuning of application performance
Why AppDynamics (Cisco)
AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, our customers have real-time insights into application and business performance and user behavior, so they can move faster in an increasingly complex, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance.
AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale and in production which has led to proven success and trust with the Global 2000
#CiscoSoftwareKRK
Lorsqu’elle est disponible, la fourchette salariale affichée pour ce poste reflète l’échelle d’embauche prévue pour les salaires des nouveaux embauchés aux États-Unis et/ou Canada. Pour les postes non liés à la vente, les fourchettes d’embauche reflètent uniquement le salaire de base; les employés sont également admissibles à des primes annuelles. Les fourchettes d’embauche pour les postes de vente comprennent la rémunération de base et la rémunération incitative. La rémunération individuelle est déterminée par le lieu d’embauche du candidat et par d’autres facteurs, notamment les compétences, l’expérience et les études, certifications ou formations pertinentes. Les candidats peuvent ne pas être admissibles à la fourchette complète des salaires en fonction de leur lieu d’embauche aux États-Unis ou Canada. Le recruteur peut vous donner plus d'informations sur la rémunération du poste dans votre lieu au cours du processus de recrutement.
Les employés américains ont accès à une assurance médicale, dentaire et visuelle de qualité, à un régime 401(k) avec une contribution équivalente de Cisco, à une couverture d’invalidité à court et à long terme, à une assurance vie de base et à de nombreuses prestations de bien-être. Les employés reçoivent jusqu’à douze jours fériés payés par année civile, qui comprennent un jour férié flottant, plus un jour de congé pour leur anniversaire. Les employés peuvent cumuler jusqu'à 20 jours de congés payés (PTO) par an et ont accès à des absences payées pour faire face à des problèmes critiques ou urgents sans avoir à puiser dans leurs congés. Nous offrons du temps supplémentaire rémunéré pour faire du bénévolat et rendre service à la communauté. Les employés peuvent également acheter des actions de l’entreprise dans le cadre de notre Programme d’achat d’actions pour les employés.
Les employés participant à des plans de vente reçoivent, en plus de leur salaire de base, une rémunération incitative fondée sur les performances, qui est répartie entre les composantes sur quota et non. Pour la rémunération incitative basée sur des quotas, Cisco paie au taux standard de 1 % de la cible incitative pour chaque 1 % de chiffre d’affaires réalisé par rapport au quota jusqu’à 100 %. Une fois que la performance dépasse 100 % du quota, les taux incitatifs peuvent augmenter jusqu’à cinq fois le taux standard sans plafonnement de la rémunération incitative. Pour les éléments de performance des ventes non basés sur des quotas, tels que les objectifs de vente stratégiques, Cisco peut payer jusqu’à 125 % de l’objectif. Les plans de vente de Cisco ne prévoient pas de seuil minimum de performance pour le versement de la rémunération incitative des ventes.
