Workplace Team Lead-LATAM

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  • Location:
    Mexico City, Mexico
  • Area of Interest
    Facilities
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1431275

What You’ll Do

This role is responsible for the overall management and P&L of the portfolio, ensuring financial and operational success. Coordinates real estate, property management, construction projects, operations, maintenance, food, and technical services. Cultivates an outstanding workplace environment and serves as the primary point of escalation for the site, ensuring flawless resolution of issues.

Responsibilities:

  • Led the successful implementation and ongoing functionality of the Cisco Workplace, delivering services and solutions supporting Employee Experience
  • Represent the Voice of Client and act as agent for WPR with clients, enabling client success with balanced affordability
  • Serve as the Single point of contact for critical blocking issues for WTL Cisco sites in Latin America and lead and support regional client decisions on real estate portfolio performance
  • Accountable for the timely delivery of projects/programs and services that impact the Client Experience. Understand client purpose and translate requirements. Partner across WPR and Cisco teams for effective delivery
  • Responsible for site assessment and reporting on status and health with outsourced contract management partners as well as participating in the development of the Plan of Property and Metro Plan for your assigned; sign off to deliver as agreed
  • Seek and integrate client feedback from employees, Cisco leadership, and service providers into new or enhanced services or solutions that bring positive outcomes to the workplace experience
  • Have financial/fiduciary accountability within prescribed limits and lead evaluations of options analysis to ensure optimized outcomes for Cisco
  • Support physical integration of acquired companies and sites as defined by the Mergers and Acquisitions team and implement disaster and business continuity planning, preparedness, and execution

Who We Are

You will ensure the safe and functional delivery of services to our buildings and handle the employee experience through curated services crafted to support our business mission around the globe. You will work closely with global teams across the WPR organization including Real Estate Strategy, Design & Construction, Energy, Sustainability & Environmental, Health, and Safety teams.

Our minimum requirements:

  • BS or equivalent experience with 5+ years of Corporate Real Estate or Facilities Management, and Team Leadership experience.
  • Financial Competence and prior P&L management experience and professional English level.
  • Client Relationship Management – effectively and proactively handle and build strong, collaborative client relationships at senior levels
  • Project/program management methodologies experience
  • Knowledge of health and safety regulations and approach to risk management

Preferred qualifications:

  • Work with the workplace and employee experience industry and market trends and translate to Cisco’s benefit
  • Expert planning, analytics, decision-making, influencing, and negotiating skills at an executive level
  • Interprets internal/external business challenges and recommends solutions that improve client outcomes and maintain fiduciary focus
  • Service Management with outsourced contract management partners as strong communication skills - adept at communicating and having difficult conversations, anticipating potential objections, and persuading others to adopt an aligned point of view
  • Encouraged to operate with no supervision in a matrixed environment
  • Willingness to be on site 2-3 times per week with occasional travel

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

#LI-IQ

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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