Workplace Service Delivery and Development Manager

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  • Location:
    RTP, North Carolina, US
  • Alternate Location
    US Remote
  • Area of Interest
    Human Resources
  • Compensation Range
    107300 USD - 141500 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1434221

*Application window is expected to close on 1/30/25. This is a U.S. based role.  


Meet the Team


Workplace Resources (WPR) delivers workplace experiences to Cisco employees and optimizes company working capital, at scale, with a focus on productivity and business outcomes. Formed in April 2024, within WPR, the Global Services & Operations (GSO) team translates the client’s purpose and requirements in the delivery of workplace services and solutions. We are agents for our clients and for WPR who enable client success balanced with affordability.

We ensure safe and functional delivery of services to our buildings and manage the employee experience through curated services designed to support our business mission around the globe. We work closely with global subject matter expert teams across the WPR organization including Real Estate Strategy, Design & Construction, Energy, Sustainability & Environmental, Health and Safety teams as well as a global Project Management Office supporting large scale project delivery.


Your Impact


As a Service Delivery and Development Manager, you will manage global service delivery and the development of workplace services to ensure high-quality experiences for Cisco employees. You will oversee outsourced Facilities Management (FM) contracts and drive continuous improvements in service delivery, innovation, and vendor performance. Additional responsibilities are below:


  • Service Delivery Management: Responsible for Americas global service delivery, governance and ensuring performance of an outsourced Facilities Management (FM) contract, to deliver best in class employee services.
  • Project Management: Develop project plans, manage timelines, and oversee scope and organizational changes for FM providers.
  • Strategic Planning: Contribute to strategy for service development, including fiscal year plans, budget inputs, and deliverables.
  • Collaboration: Work closely with global and regional teams, suppliers, and internal clients to support Cisco policies and procedures.
  • Continuous Improvement: Drive improvements in service levels, operating costs, energy and sustainability, quality, and safety.
  • Relationship Management: Develop and maintain relationships with stakeholders, ensuring timely communication and updates.
  • Support Business Continuity Plans: Support the development and implementation of plans for relevant services.
  • Confidentiality: Handle sensitive and confidential information with discretion.

Our Minimum Qualifications:


  • 5+ years of Workplace Experiences, Service Provider, Vendor Management, Hospitality, or related experience within Facilities Management or Corporate Real Estate
  • Compliance, service and facilities management experience within an outsourced contract management environment.
  • Experience in relationship partner management and project/program management.

Our Preferred Qualifications:


  • Experience in hospitality services or the "white-glove" sector.
  • Ability to translate demand into clear, actionable scopes of work.
  • Ability to draw insights from complex data and present findings clearly.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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