Working student (full-time/part-time)

  • Location:
    Oeiras, Portugal
  • Area of Interest
    Administrative and Business Support
  • Job Type
  • Technology Interest
  • Job Id

Location: Lisbon – following Cisco hybrid work approach

Start date: early July 2024

Duration: 3 months minimum (up to 1 year) – full time and part-time option

You will be joining the EMEA Early in Career Team which encompasses our talented Interns, Graduates and Apprentices. On a daily basis, you will work closely with our Digital and Renewals teams across EMEA.

Key Responsibilities and Activities

·       Improve our Contactability rates in the Digital and Renewals customers, accurately identifying the contact person(s) responsible for the company’s implementation and adoption of their Cisco Solutions to achieve the desired business outcomes.          

o   Through sourcing across Cisco’s various internal tools, databases and LinkedIn

o   Through proactive outreach directly to the customer

o   Through internal liaison with Cisco partner and customer facing teams

·       Create awareness of and emphasize the value of Cisco Support Services and digital Self Serve channels when engaging with customer contacts.

·       Maintenance of a high-quality customer contact database with frequent updates on digital and direct customer feedback.

·       Record customers' contacts in the sales tools, update internal databases and report on the customers' sentiment.

Your profile

·       Proficient in English and second language a benefit (e.g. German, French, Arabic, Spanish)

·       Being a student for the duration of the internship is a must

·       Developed communication skills and flexibility to talk with business and technical professionals

·       Developed self-confidence and influencing skills

·       Willingness to continuous learning, team-oriented attitude and dynamic approach to work

·       Good understanding and aptitude for technology

·       Interests in communication technology, digital security, SaaS business would be appreciated

·       Customer service, sales or customer research experience would be appreciated

·       You are able to live and work in Portugal with no additional VISA sponsorship from Cisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.