Working Student - Customer Success Program Team - Germany (Bachelors/Masters)

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  • Location:
    Munich, Germany
  • Alternate Location
    Hamburg
  • Area of Interest
    Project or Program Management
  • Job Type
    Intern
  • Technology Interest
    *None
  • Job Id
    1396721
Duration: 6 months to 1 year, 20 h/week 
Location: Munich or Hamburg 

The German Cisco Customer Success Team is looking for a Working Student to support the Success Programs-Manager (SPM) Team in overall business planning. This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions. 

Why You’ll Love Cisco 

Connect - Secure - Automate - Helping our customers around the world solve these challenges is not only our privilege, but also our most pressing responsibility. Digital Transformation at Cisco is lived through innovation, creativity and findings. We embrace digital, and help our customers implement change in their digital businesses. 

Cisco is dedicated to drive the most trusted customer experience in the industry, through our innovation, choice and outstanding people. Taking accountability, bold steps and taking difference to heart is build in our DNA because without diversity of thought and a dedication to equality for all, there is no moving forward. With our purpose to power an inclusive future for all we continue to connect the unconnected, coming together as a community to make leave the world a bit better than we found it. 

The German Cisco Customer Success Team is a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including: mentoring, training and on-the-job learning that will strongly support you in your career advancement. 

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities. 

Responsibilities 
  • The Customer Success organization is a highly visible, strategic team to continue to transform customers’ business and meet their objectives through custom Cisco solutions. 
  • You will support the Success Programs Managers in driving the adoption together with Sales and our partners. You will work with teams to develop a comprehensive, deep view of customer requirements and objectives and define a strategy to drive adoption as well as minimize renewals risk and financial attrition. Additionally, you will have the chance to work on long-term strategies for the entire German team. 
  • As a working student you will learn about and use standardized sales tools. You will experience and gain on hands knowledge of the entire sales cycle from end to end. 
Tasks: 
  • Creating reports from different internal tools, maintaining data in Salesforce 
  • Supporting and Coordinating team projects and Cisco internal events 
  • Early adoption of new Cisco tools and best practice sharing 
  • Assisting in customer plans creation 
On the Job Experience - SPM 
  • Shadowing and accompanying SPMs on internal and external meetings 
  • Leading own projects 
  • Partners with the SPMs and account teams to preserve and improve customer contracts and relationships. 
  • Supports on adoption for products and services with small volume 
  • Assist Customer Success team with ad hoc requests to meet customer need 
Candidate Profile 
  • Ability to learn quickly on the job when introduced to new technologies 
  • Capability of working independently as well as within cross-functional teams in a collaborative, professional environment. 
  • A team player with positive demeanour 
  • Ability to work in a high paced work environment 
  • Motivation and passion to learn new technologies and suggest improvements 
  • Capability to think outside of the box. 
  • Very good knowledge of Windows applications: Outlook, Word, Excel, PowerPoint 
  • Helpful: Python Programming and base knowledge in Kubernetes and Django 
  • Further IT Skills i.e. CRM tools (Salesforce), Mind Map etc. highly welcomed 
Eligibility Requirements 
  • Currently pursuing a Bachelor's or Master's degree 
  • Native or fluent German and fluent English skills, both in speaking and writing 
  • Must be able to legally live and work in Germany, without visa support or sponsorship 
If you are looking for firsthand involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you. 
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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