Webex Customer Experience Account Executive

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  • Location:
    Bangkok, Thailand
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Webex (Collaboration)
  • Job Id
    1430990

Why You'll Love Cisco

We change the World; you will become passionate about your employer and the brand you represent. Everything converges on the Internet, making networked connections more meaningful than ever. Our employees' ground-breaking ideas impact everything. Here, we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

You will be responsible for driving Cisco's success in Customer Engagement by implementing successful strategies to capture aggressive growth in the Contact Centre, CCaaS, and Communications Platform-as-a-Service (CPaaS) market.

Cisco’s Webex Customer Engagement offering is among the most exciting market spaces. The growth of smartphone usage and mobile and digital messaging has driven profound changes in customer behaviour, forcing organisations and businesses to transform customer engagement and communication faster and more efficiently.

As a Customer Engagement Expert, your deep knowledge and thought leadership will be leveraged to assist the wider Cisco sales teams in building trust and capturing market share across Cisco’s Contact Centre, CCaaS, and CPaaS solutions.

You will be expected to have significant Contact Centre, CCaaS and CPaaS domain skills, experience, and a proven record of leading strategic solutions sales. Overlay sales and management within a channel-led and direct go-to-market business model are required.

Specific knowledge and experience in successfully positioning and selling to business decision-makers, as well as a strong network at the senior executive level, are essential.

You have a strong overall knowledge of both Customer Experience technologies and a view of the evolving architectures our customers will require to succeed. It is expected that you will be able to engage with key executives and enable our technical experts to deliver a technology plan that supports a broader account strategy. You will apply the Cisco product and solution portfolio to customers and the industry, using strong business insight and industry knowledge to align Cisco's strategy with business challenges and priorities.

Ultimately, this role will be measured by revenue growth and market share.

Who You Are

You have demonstrated experience/capability in selling and consulting to Customer Experience executives. You will maintain an active, hands-on approach with the team, partners, and customers. You love what you do and are passionate about technology enabling frictionless customer experiences and journeys.

You have core experiences in the following areas:

  • Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to CPaaS, Contact Centre and Experience Management
  • Extensive sales/consulting leadership experience managing solution and application sales
  • Deep understanding of on-premise Contact Centers, CCaaS & CPaaS, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI.
  • You are expected to have customer relationships and understand the Thailand market. An understanding of the Indonesian market would be an added advantage.

Who You'll Work With

In this role, you will work across the following teams to help solve our customers’ most complex business problems.

  • Global Contact Centre Sales Acceleration team and leadership
  • Collaboration with Product Sales Specialists and Solution Architects
  • Account Management Teams
  • Channel Partners and third-party Contact Centre Solution Partners
  • Product Management across Cisco’s Global Contact Centre Business Unit

Why Cisco

At Cisco, each person brings different talents to work as a team and make a difference.

Yes, our technology changes how the world works, lives, plays and learns, but our edge comes from our people.

We connect everything—people, processes, data, and things—and use those connections to improve our world.

We innovate everywhere—from launching a new era of networking that adapts, learns, and protects to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more.

We benefit everyone. We do all this while striving for a culture that empowers every person to make a difference at work and in our communities.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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