Virtual Systems Engineer-1244055

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Collaboration, Video, Networking, Security
  • Job Id
    1244055
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【所属する組織の概要】 

バーチャルシステムズエンジニア(VSE)はシスコのグローバル直属組織であるグローバルバーチャルエンジニアリング(GVE)に所属し、テクニカルスペシャリストとして日本国内および全世界のシスコ営業、SEおよび販売パートナーに対してプリセールスSEサポートを提供します。

日本語、英語を使いグローバルな同僚と協力しながらプリセールスSEとして各種お問い合わせ、案件をサポートして頂きます。


【職務内容】

1. データーセンター(サーバー、ネットワーク他)テクノロジースペシャリストとして各種お問い合わせ、案件をサポート

2. バーチャルツール(Web会議、テレプレゼンス、電話など)を使用したリモートからのプリセールスSEサービスを提供

3. シスコ社内の営業、SEおよび販売パートナーをサポート

4. 日本国内、国外の同僚との協業

5. BU(開発チーム)へのエスカレーションなどによるコミュニケーション

6. 日本語、英語での社内会議、トレーニングへの参加

【このポジションの魅力】

・クローバルな組織で、英語を生かした業務

・テクノロジースペシャリストとしての成長

・将来的なシスコ社内の多様なキャリアパス

・海外トレーニングの機会

・フレキシブルな勤務形態(在宅勤務など) 


【必須(MUST)】  

4年以上のITインフラ、データセンターネットワーク、サーバー技術の何れかの経験

   -サーバー(x86サーバー、WindowsLinux)、ストレージネットワーク

   -データセンターネットワーク(スイッチング、ルーティング、DCI

   -サーバー仮想化(ESXiHyper-Vなど)

   -基本的なクラウドに関する知識

2年以上のネットワーク、システム設計、構築の経験

・プリセールスSEまたはコンサルタントとして顧客、パートナー対応の経験

・簡単なコミュニケーションが取れるレベルの英語力(メール、Web会議など)

・新しい技術、製品に対する自主的なキャッチアップ


【歓迎(WANT)】 

・データーセンター関連製品の販売サポート経験

・データーセンターでの技術的な業務経験

・積極的な英語レベルの向上が出来る方(社内サポート制度あり)

・日本語、英語を問わず積極的なコミュニケーションが出来る方

・クローバルな組織で成長されたい方



<What You'll Do>
The Virtual Systems Engineer (VSE) is a technical sales professional who provides high level technical support and guidance to customers, partners and Cisco Sales. Collaborates with the requester to recommend and develop appropriate customer solution offerings.

The VSE is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent. The VSE shares knowledge and best practices throughout the GVE Community.

Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc). The VSE works in a pooled fashion supporting requests Globally.

-Reports To: VSE Manager
-Case Load: 8-10 cases per week
-Qualifications: 

Experience in markets where Cisco competes. Desired Technical sales experience as a Systems Engineer or equivalent.

Key Responsibilities:
Identify Opportunities
• Look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross sell.

Qualify Opportunities
• Use good judgement to assess the Request and uncover the true scale, business need and timescales of opportunities.

Develop and Present Solutions
• Develop the technical response to RFPs and the technical elements or approach for the proposal, including products, solutions, software, and services.
• Leverage High Value services: Demos (Dcloud), Customer Engagements, Partner Enablement, Design Assistance, Consultative selling.

Close
• Work with VSAMs, Field personnel & partners to successfully resolve all customer questions to aid in the closure.

Personal and Organizational Development
• Passion for helping others. Perform specialized training on SME products as requested.
• Help new product/services launch.
• Technical conversations, Advanced Whiteboarding and Presentation skills (own the room).
• Conflict (Negotiation skills) and Time management.

Queue Management
• Case handling - Priorize by eldest, then by priority and look for higher value services (more complex requests).
• SLA - Assure Response to Requester time is met.
• Monitor practice queue & provide feedback as issues arise.

Practice Excellence
• SME - Deep dive technical expertise within Specialization.
• Practice performance - contribute to the development of the practice. Deliver training and ToIs to Team.
• Ability to anticipate / gather / consolidate trends and communicate to VCSE.
• CSAT - Encourage survey participation and follow up when LSFU is encountered.
• All requests must have existing Case and if needed Deal ID.

<Who You'll Work With>
Working Across Boundaries
• Build relationship with other GVE Teams, field teams, architecture team, Business Units(BUs) and Partners.
• BU related: escalate requests to BU, provide input on health of BU relationship, Leverage existing relationships with BU resources. Work with Lead SME to redeliver BU trainings.
• Partner relationship: Help strategic partner peers, build relationship with local partner SMEs.
• SE VT attendance (both online or physical). Redeliver knowledge obtained on VT, work with TL on roadmap validation. Work with TL to update BU contact information.
• Understand about PDI, TAC and other escalation process.

<Who You Are>
Basic Qualifications:
• 4+ years of experience with IT infrastructure
• 2+ years of design & implementation experience
• Customer facing experience within presales or consulting
• Presentation and communication skills both in Japanese and English
• Demonstrated ability to adapt to new technologies and learn quickly

Technical Qualifications (must have good skill set in 2 of the following or more):
• Experience of Compute (x86 Server, Windows, Linux) Storage, Network and Backup
• Experience of Network (DC Core/Agg/Access, DataCenter Interconnect, etc.)
• Experience of Storage (FC/FCoE, NAS, iSCSI, etc.)
• Experience of VSI & VDI (ESXi, Hyper-V, etc.)
• Knowledge of Converged & Hyperconverged Solution

<Why Cisco>
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.