Virtual Sales Specialist (VSS) - Contact Center
Location:RTP, North Carolina, US
Alternate LocationAll of the United States
Area of InterestSales - Services, Solutions, Customer Success
Why you'll love Cisco
We change the world, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart-cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.
What You'll Do
As the Sales Specialist you are responsible for driving Cisco's success in the Contact Center market. You will be driving successful strategies to gain and bring together aggressive growth for Cisco in this market. You will be ultimately responsible for developing and executing the sales strategy to capture significant share for Cisco Contact Center Solutions that include on premise Cisco CC solutions with UCCX, PCCE, UCCE and in time the transition to Cisco Webex Contact Center in the cloud. You have significant Contact Center domain skills and experience with a consistent sales track record. Overlay sales within a channel-led and direct go-to-market business model is required.
Specific knowledge and experience in successfully positioning and selling to business decision makers in the Contact Center is important. Broader Enterprise communications experience is highly desired.
You will be required to build and maintain strong relationships with Collaboration leadership as well as Cisco account teams and partners. The role requires the ability to work in and support multiple market segments with varied GTM models.
Who You Are
- 5+ years of sales experience with strategic accounts as well as commercial accounts required.
- Strong financial and business acumen is required
- Deep contact center industry knowledge and sales experience are critical
- Experience in consultative, discovery-led, business value selling with the ability to build LOB and executive relationships
This Sales Specialist will need to balance their time in driving Contact Center (CC) sales results while investing time in helping improve and accelerate the broader Cisco CC business. In that context, experience running non-sales (product management, operations, etc.) related teams/businesses is also desirable. Experience working in the systems integration and/or VAR space is also desired.
Selling solutions to large and small customers alike. Understanding a broad range of Cisco technologies and the differentiated value of Cisco in the Contact Center marketplace is critical.
At Cisco, each person brings their different talents to work as a team and make a difference.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart-Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #WeAreCisco