Vendor Manager - Asset Recovery-

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  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1421931

Why You'll Love Cisco

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' progressive ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, thoughtful cities, sensible cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Cisco tops the 26th annual Fortune 100 Best Companies to Work For list in 2023 for the third consecutive year. Come prepared to be inspire

Who we are :

The Service and Logistics organization is a team of world-class technical experts whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition and employee satisfaction scores.

Service and Logistics is part of Supply Chain Operations and is tasked with delivering hardware replacement support to Cisco’s Customers and Partners and recover the faulty parts in the contracted timelines. Once determined by the TAC (Technical Assistance Center) that a hardware replacement is required to address a network issue experienced by the customer, it is Service & Logistics responsibility to ship the replacement part (Cisco equipment) to the Customer on time, and ensure the faulty equipment is recovered

Services and Logistics spans the globe, operating 24x7; 365 days a year, and is dedicated to the successful fulfilment of spare part (RMA) order requests. Europe, Middle East, Africa & Russia (EMEAR) operate in partnership with Third Party providers on our Warehousing (WHS), Transportation and Field Engineering (FE) support.

Roles and Responsibilities

Job activities and responsibilities will include the following tasks (this is not an exhaustive list):

  • Asset Recovery team management: leadership in the planning, designing, due diligence and implementing of strategic business objectives.
  • Escalation Management. Demonstrates leadership in monitoring & resolving customer issues
  • Business Performance Management. Manage improvement plans to optimize business. processes. Consult all levels of management to influence and assist in driving improvements that increase customer satisfaction with service logistics, while maintaining profitability for Cisco.
  • Quality Ownership. Managing quality assurance programs, monitor, report on and improve the operational/quality performance of vendors.
  • Process Ownership: Ensuring all required documentation are maintained and aligned to the latest business directives.
  • Business development: Evaluate, manage and drive new strategic business opportunities, initiatives, partnerships & alliances.
  • Global project support: SME for Asset Recovery flow and regional ops knowledge.
  • Regional Project Management
  • Vendor Management: Establish goals and methods to meet objectives with strict timelines and tangible results-oriented action.
  • Customer Experience: Review customer needs/experience, perform opportunity assessments and mappings.
  • Represent Asset Recovery in EMEAR and Globally on Strategic and Tactical meetings.
  • Driving and/or participating in strategic ESLO/Global development projects.
  • Ensures clear communication internally and with vendors and internal stakeholders.
  • Solves problems of diverse scope & complexity.
  • Exercises judgment in imaginative and practical ways.

Qualifications

  • 3+ years of related experience.
  • BA/BS degree or equivalent.
  • Logistics or Project Management Certifications preferred.
  • Languages: Fluent in English – additional regional languages are a plus.

Desired Skills

  • Ability to work under minimal supervision, in a team lead capacity.
  • Experience in management / leadership of a small team.
  • Willingness to accept measurable goals which will gauge job performance.
  • Ability to work productively in high pressure customer escalation environments.
  • Work effectively cross-functionally across multiple cultures (WHS; Sales, Management and Executive Level); build rapport and influence over multiple tasks to provide best possible solution(s).
  • Strong written and verbal communication skills
  • Knowledge of logistics processes.
  • Experience working with teams and customers outside Europe is a strong asset.
  • Comfortable working with Sales teams, direct customers, channel partners and third-party vendors.
  • Demonstrate a take-charge attitude, strong decision-making skills.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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