Cisco Careers

Meet the Team

Join Cisco's Commerce Operations Team, where we lead the Order Management and Quote to Cash (QTC) functions within the Cisco Commerce organization. Our mission is to ensure seamless business operations, facilitate transformational projects, and drive excellence in workload transitions between Cisco's suppliers or insourced teams.

We value collaboration, innovation, and delivering exceptional results for our stakeholders. As part of our team, you'll play a critical role in supporting Cisco's global operations ecosystem, driving operational efficiency, and implementing best practices in transition management.

Your Impact

As a Transition Manager, you will oversee the smooth transition of workloads between Cisco's suppliers or insourcing teams within the Order Management and Quote to Cash (QTC) function. You will also support transformational projects within the vendor ecosystem or internally at Cisco. Your expertise in Quote to Cash processes and program management will enable you to lead transitions effectively, ensuring alignment with industry-standard project management practices.

What You'll Do

Transition Planning and Execution:

• Develop and execute comprehensive transition plans to ensure smooth workload transitions between suppliers or insourcing teams.
• Collaborate with sending sites to provide adequate technical, training, and transition support for receiving teams.

Project Management:

• Manage global transformational projects, ensuring timelines, resources, and deliverables are met.
• Maintain a Master Plan of assigned projects, schedules, and tasks while adhering to best-in-class processes.
• Conduct gating reviews with senior management to assess progress and resolve roadblocks.

Stakeholder Engagement:

• Build and maintain effective relationships with suppliers, internal teams, and Cisco management.
• Ensure alignment and collaboration across all stakeholders throughout the transition process.
• Prepare and coordinate plans with key stakeholders, assigning clear actions and ownership for successful execution.

Risk Management:

• Identify potential risks and develop mitigation plans to address them proactively.
• Resolve issues that may arise during transitions to ensure smooth implementation.

Documentation and Reporting:

• Maintain detailed documentation of the transition process, including plans, progress reports, risk assessments, and mitigation strategies.
• Present regular status updates to stakeholders and conduct periodic executive reviews to share project progress.

Continuous Improvement:

• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of future transitions.

Who You Are

You are a results-driven professional with a strong background in transition management, program management, and Order Management/Quote to Cash (QTC) processes. You thrive in dynamic environments, excel at stakeholder collaboration, and have a passion for operational excellence.

Minimum Qualifications

Education and Experience:

• Bachelor's degree in Business Administration, Project Management, Supply Chain Management, or a related field.
• 4+ years of experience in an Order Management function with a deep understanding of Quote to Cash (QTC) processes.
• 2+ years of experience managing BPO transition management in either a service provider or client environment.

Technical Skills:

• Strong understanding of third-party or captive technological setups for managing contact center operations (voice and non-voice capabilities).
• Familiarity with project management tools and methodologies.

Soft Skills:

• Exceptional communication and interpersonal skills to engage proactively with stakeholders at all levels.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Proven ability to develop and maintain transition plans, ensuring alignment with organizational goals.
• Initiative-taking with strong critical thinking and problem-solving skills.

Preferred Qualifications

• Certifications in Project Management (e.g., PMP, PRINCE2).
• Experience working in a global organization with diverse teams.
• Familiarity with Cisco's Order Management and Quote to Cash (QTC) processes.

Core Competencies

1. Transition Leadership: Ability to plan, execute, and manage workload transitions seamlessly, ensuring minimal disruption to business operations.
2. Program Management Expertise: Strong skills in managing global transformational projects, aligning resources, and meeting deliverables on time.
3. Risk Mitigation: Proactively identify risks, develop mitigation strategies, and resolve issues effectively.
4. Stakeholder Engagement: Build strong relationships with internal and external stakeholders, ensuring alignment and collaboration.
5. Process Improvement: Continuously identify areas for improvement and implement best practices to enhance operational efficiency.

Who You'll Work With

You will collaborate with:

• Suppliers and Vendors: Ensure smooth transitions and effective collaboration during workload handoffs.
• Internal Stakeholders: Work closely with Cisco's management, operations teams, and cross-functional groups to achieve project goals.
• Senior Leadership: Provide regular updates and participate in executive reviews to share project progress and resolve roadblocks.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.