ThousandEyes Consulting Engineer, Japan

  • Location:
    Minato, Japan
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1350182

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

ThousandEyesは、大胆でエキサイティングなビジョンを持って生まれました。オンラインでつながる世界での成功をサポートすること、あらゆる場所の組織や人々のデジタル体験を変革すること。今日の当社のクラウドプラットフォームは、世界中に散らばる監視の眼を駆使して、インターネット、クラウド、およびSaaSプラットフォームの状況を可視化し、企業とサービスプロバイダーが協力してすべてのデジタルエクスペリエンスの品質を向上させるのに貢献しています。

20208月、シスコシステムズはThousandEyesの買収しました。私たちは現在、シスコのネットワークサービスビジネスグループ内でThousandEyesビジネスユニットを形成して、シスコの成長するクラウドビジネスを先導しています。

*紹介ビデオ

https://www.linkedin.com/posts/micreid_hiring-activity-6848281212784652289-xIDt


About the Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s primary responsibility is to engage with customers to deliver world class enablement,  implementation and optimization services for their ThousandEyes deployment. 

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a strong foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles.

エンタープライズ顧客が新しいソフトウェアを導入する際、プラットフォームを熟知しているリソースからの直接的な支援が、最もお客様の生産性を向上させます。このポジションの主要な役割は、サウザンドアイズの展開を行うお客様に世界クラスのイネーブルメント、実装、最適化サービスを提供することです。

監視システムの専門知識を持ち、コアネットワークアーキテクチャの豊富な経験を備え、サウザンドアイズ製品のエキスパートである必要があります。プロジェクト計画から、実装、監視サービス、エンドユーザートレーニング、最適化のドキュメントなど、さまざまなタイプのエンゲージメントを提供します。各顧客が抱える問題に対応できる、洗練された柔軟な人材を求めています。


Requirements 

  • A standout "customer first" attitude
  • Bachelor’s or advanced degree in a technical field, or equivalent working experience
  • At least 2 years working in a customer-facing role
  • Project management and consulting experience
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
  • Experience with Cloud/SaaS software products is highly desirable.
  • Experience maintaining or implementing LAN/WAN environments
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
  • Amazing communication and problem-solving skills
  • Strong technical acumen
  • Enjoy a fast-paced, dynamic environment
  • Able to juggle and accomplish tasks in tight timeframes
  • Fluent in Japanese is a plus

*応募要件

      日本語を第一言語とした少なくとも3年の実務経験

      コンピュータサイエンスまたは関連分野の学士号、または同等の実務経験

      顧客対応のお仕事で2年以上の勤務履歴

      プロジェクトマネジメント及びコンサルティングの経歴

      ネットワークおよびアプリケーションプロトコルに関する専門知識
Cisco / Juniper資格があれば尚よし)

      クラウド/ SaaSソフトウェア製品のサポート経験が望ましい

       LAN/WAN 環境でのネットワーク実装経験

      REST API を含む Web テクノロジ (展開、保守、デバッグ) に精通

      少なくとも1つのプログラミング言語(JavaPythonJavaScriptなど)の経験

      洗練されたコミュニケーションと問題解決のスキル

      技術者としての長いバックグラウンド

      ハイテンポでダイナミックな仕事環境を楽しめる

      限定された時間枠でタスクを処理する能力


Responsibilities

  • Guide customers on deploying and implementing the ThousandEyes product
  • Implement ThousandEyes in customer environments in an efficient and cost-effective manner
  • Engage with customers to deliver product implementation and integration services
  • Project manage many projects concurrently understanding current and future action items 
  • Delivery of training and industry best practice discussions
  • Build value-based relationships with customers, leading to referral and renewal
  • Leverage enterprise data analytics to transparently track and report on customer engagement
  • Contribute to best practice creation and maintenance
  • Track and report on utilization and work performed
  • Special projects as assigned
  • Identification of potential product/services upsell or cross-sell opportunities 
 

*業務内容

      サウザンドアイズ製品の導入と実装についてお客様に案内

      効率的かつ費用対効果の高い方法で、お客様の環境にサウザンドアイズを実装

      顧客と連携して製品実装と統合サービスを提供

      現在および将来のアクション項目を明示し、お客様のプロジェクトを管理

      トレーニングの提供と業界のベストプラクティスの紹介

      顧客との良好な関係を保ち、契約更新につなげる

      エンタープライズ データを駆使し、レポートの作成及び説明

      ベストプラクティスの作成とメンテナンスに貢献する

      稼働率と実行作業のトラッキングとレポート


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

 We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

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