ThousandEyes Channel Solutions Engineer (Japan)

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  • Location:
    Offsite, Minato, Japan
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    Network (incl: IIoT, SD-WAN, & ThousandEyes)
  • Job Id
    1446205

◆ 会社紹介

Cisco ThousandEyes は、インターネット、クラウド、企業ネットワーク全体を可視化し、デジタル体験をエンドツーエンドで保証するプラットフォームです。
エージェント（クラウド／エンタープライズ／エンドポイント）を使って、リアルタイムなネットワーク経路やパフォーマンス、アプリやSaaSの応答性などを計測し、AIによる問題検知と自動化対応を実現します。これにより、企業はユーザーの体感品質を正確に把握し、トラブルの根本原因を突き止めやすくなり、ネットワークの問題解決やパフォーマンス改善を迅速に行えるようになります。

◆ ポジション概要

本ポジションは、ThousandEyesのチャネルセールスエンジニアとして、日本市場におけるチャネルパートナーとの協業を通じたビジネス拡大を担っていただきます。
パートナー営業チームと連携し、ソリューションの技術的な訴求、パートナー技術者の教育・有効化、マネージドサービス機会の創出、パートナーとの共同提案などをリードしていただきます。

技術的な観点からパートナーとの信頼関係を築き、ビジネス価値を伝え、ThousandEyesの導入拡大を推進する重要な役割です。

 

◆ 業務内容

チャネル営業と連携し、ソリューション提案における技術支援を実施

  • 新規案件の創出に向けたパートナーとのプリセールス活動を支援

  • デモンストレーションを通じたユースケース紹介と製品訴求

  • パートナー技術者との信頼関係構築・維持

  • PoC（検証導入）期間中の技術支援

  • ソリューションのスコープ定義と導入設計

  • パートナー経営層や意思決定者へのプレゼンテーション

ソリューションエンジニアリングチームの一員として活動

  • チームミーティング（週次・四半期）への参加

  • 成功事例や技術トピックの共有

  • 技術的課題やその解決策をチーム内で議論

  • デモンストレーション資料やコンテンツの整備・改善

  • 業界動向や技術トピックの調査・共有

マーケティング部門との連携

  • ThousandEyes Connectイベントへの参加・支援

  • ホワイトペーパーやケーススタディ、ブログ記事の作成協力

  • プロダクトマネジメント／エンジニアリングとの連携（製品フィードバック、改善提案、ベータテストなど）

カスタマーサクセスチームとの連携による導入後支援（トレーニング・展開・運用）

  • 顧客がカスタマーサクセスチームを自社NOCの延長として活用できるよう支援


◆ 求める経験・スキル

  • ITベンダーでパートナープリセールスとしての経験、もしくはSIerでのプリセールスの実務経験5年以上

  • 優れたプレゼンテーション力、コミュニケーション力、課題解決力

  • アプリケーションおよびネットワークプロトコル（HTTP、DNS、TCP/IP、BGPなど）に関する知識

  • アプリケーション／ネットワークインフラに関する理解

  • アプリケーション／ネットワークのパフォーマンス分析に関する知識・経験

  • ネットワーク／アプリケーションプロトコルのパケット解析経験

  • スクリプト言語（Python、Perl、JavaScriptなど）の使用経験

  • ビジネスレベルの英語力（読み書き・会話）必須

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are looking for an exceptional Channel Sales Engineer to join our team of super heroes.  You will have the opportunity to be the partner interface of an exciting new technology.  You will work closely with the channel sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with partners to build ThousandEyes practice capabilities, business value; educate and enable partner technical sellers, assist in building managed services opportunities, and drive partners engagement with customers and the sales team on ThousandEyes solutions.

What You’ll Do

  • Support the technical sales process
    • Assist channel sales in prospecting to help uncover opportunities
    • Demonstrate solution to showcase capabilities and use-cases
    • Build and maintain a technical and trusted advisor relationship with partners
    • Support partners during solution trials
    • Scope and architect solution deployments
    • Present to partner leadership and key decision makers
  • Participate as a member of the Solutions Engineering teams
    • Participate on weekly team meetings
    • Participate in quarterly business review meetings
    • Present technical topics and successful wins
    • Share technical challenges and ways to overcome
    • Interact with team to ask questions, share experiences, and exchange ideas
    • Help establish and enhance demonstration material showcasing the solution
    • Research technical topics impacting the industry to grow as an industry leader
  • Interface with Marketing
    • Support trade shows and networking events
    • Support ThousandEyes Connect events
    • Contribute to blog and social media posts
    • Suggest and contribute to white-papers and case-studies
  • Interface with Product Management and Engineering
    • Provide solution feedback from hands-on use and customer interaction
    • Provide solution suggestions and enhancements to drive solution strategy
    • Participate, drive and provide feedback on internal and external solution beta programs
  • Interface with Customer Success
    • Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
    • Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Qualifications

  • 5+ years of either Partner Presales experience, or as a Presales at a SIer company
  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
  • Knowledge of application and network infrastructures
  • Experience with application and network performance analysis solutions
  • Experience with packet analysis of network and application protocols
  • Experience with scripting languages (e.g., Python, Perl, Javascript)
 

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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