The Opportunity Platform (TOP) - Cisco CX Apprenticeship

  • Location:
    Krakow, Poland
  • Alternate Location
    Gdansk, Warszawa
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    *None, Networking, Software Development
  • Job Id
Location: Cracow, Warsaw, Gdansk - Poland (We follow a hybrid work approach - you may be expected to visit our office occasionally)
Start Date: Mid-October / Mid-November 2024

Who should apply:

We’re looking for individuals who have been displaced from their country of origin or place of residence for political, economic, ethnic, environmental, or human rights pressures.

What we offer:

The Cisco CX apprenticeship combines on-the-job experience with training. Apprentices work with experienced engineers and professionals in real-life projects and undergo relevant training while earning a wage. This program offers a Cisco fixed-term contract of 2 years. During this time, Apprentices develop their skills and talent towards securing a permanent position at the end of their contract.

Available Job Roles:

➡️  Project Specialist

In this role, you’ll be part of an actively growing Professional Services (PS) team. The Cisco PS organization helps customers optimize their network investment and speed the adoption and migration of sophisticated technologies. A key component of the PS portfolio is our Project Management capability and expertise.

For Project Specialist, day-to-day activities include:

  • Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved.
  • Ensuring compliance with legislation and regulatory requirements.
  • Managing internal and external collaborators, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems

➡️  High Touch Operations Analyst

Cisco seeks High Touch Operations Analyst to work with designated customers, such as Large Enterprise Companies, ensuring they receive premium-level service. As the person between the customer and Cisco Support Services, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the chance to create a difference in this stimulating role.

For High Touch Operations Specialists, day-to-day activities include:

  • Support delivery of the High Touch Technical Care program to major accounts.
  • Regularly work well with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution.
  • Identify, build and manage relationships with customers' operational teams, and their management
  • Coordinate technical support to accurately handle operational issues and customer needs, and ensure service delivery meets customer expectations.

➡️  Consulting Engineer

As a Consulting Engineer, you will become a trusted advisor to our customers. You will collaborate with them to build a proven, long-term relationship, providing thought leadership in solving their technology challenges and supporting them in achieving their business outcomes. On a day-to-day basis, this involves working with them directly to review their technical business requirements to propose new technology designs that will meet their current and future needs. This will involve the provision of a range of IT consultancy services and the creation and presentation of project documentation incorporating elements of design, implementation and testing in line with Cisco standards.

For Consulting Engineers, day-to-day activities include:

  • Building and maintaining relationships with a variety of international customers
  • Navigate customers through evolving technology and digital transformation.
  • Prepare customer's business and technology infrastructure for emerging trends
  • Propose and review data centre, cloud, network or security designs exceeding business specifications.
  • Install, configure, and integrate new solutions or applications of Cisco and third-party solutions.
  • Building a specialization in a specific technology, customer or market segment, based on broad general training.

Requirements to be eligible for a role:

  • You are based, able to live and work in Poland and hold a refugee status (VISA sponsorship from Cisco is not provided).
  • You have good written and verbal English interpersonal skills.
  • You have strong organisational and analytical skills.
  • You have a curiosity about technology demeanour
  • You produce quality work.
  • You can adjust to a constantly evolving environment and prioritize your activities/set the right expectations with your internal and external partners.

Through The Opportunity Platform (TOP) we are committing to power an inclusive future for communities & individuals impacted by conflict. Connecting their talents with the diverse offerings from Cisco and our partners, we strive to help build a better, brighter and more hopeful future for all. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.