Technical consulting Engineer - Cloud Security (Stealthwatch) 4-7yrs

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking, Security
  • Job Id
    1378568

What You'll Do

Stealthwatch is a network visibility and security intelligence to protect enterprises against today's top threats. By analyzing NetFlow, IPFIX and other types of network telemetry, our Stealthwatch System delivers Context-Aware Security Analytic to quickly detect a wide range of attacks from APTs and DDoS to zero-day malware and insider threats. Combining continuous lateral monitoring across enterprise networks with user, device and application awareness, we accelerate incident response, improve forensic investigations and reduce enterprise risk. Our security capabilities are continuously enhanced with threat intelligence from the Stealthwatch Labs research team. 

 

Because you’ll develop a close working relationship with you customers, you’ll handle a continuous pipeline of services and support the products lifecycle requirements. You’ll have the opportunity to be visible, interacting with senior management and engaging matrix-managed projects

 

Who You'll Work With

Technical Assistance Centre (TAC) is a team of highly skilled engineers whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

 

Our team is made up of highly-responsive and driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! We provide 1st/2nd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role you will focus on reactive measures including diagnostics and analysis, troubleshooting and recommendations. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology knowledge is limitless!.

Want to know more about Stealthwatch?  Check this out: 

 https://www.cisco.com/c/en/us/products/security/stealthwatch/index.html?dtid=osscdc000283

   

Who You Are

We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role

·      You've achieved a Bachelor’s Degree in a technical field, Masters is a plus

·      You have 1-3 years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilities

·      You hold a CCNA/CCNP or equivalent level of demonstrated networking knowledge in Route/Switch and  Security

·      Have foundational knowledge and experience with TCP/IP and Routing Protocols

·      Innate crisis management skills and the tenacity to handle critical customer issues

·      You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success

 Desired Skills and competencies :

 

• Experience in one or more Security/Cloud Security Technologies and solutions like Firewall , VPN , AAA and Firepower, ISE, Stealthwatch, AMP for endpoints etc

• CCIE Security – Highly preferred.

• Expertise in trouble shooting complex Security related issues.

• Preferred Deep understanding of TCP/IP, Routing, and Switching fundamentals will be preferred.

• Knowledge and understanding of Industry technologies like Virtualization, Linux, Python is preferred

• Customer facing experience is mandatory.

• Good communication skills and ability to convince and build social relationship.

• Ability to work with a multi-functional and geographically diverse team is expected.

• Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment.

• Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios , especially over WebEx / telephonic customer conversations

 

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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