Technical Writer ( 8-12 years, Information Developer, Content Developer)
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Location:Bangalore, India
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Area of InterestTechnical Documentation
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Job TypeProfessional
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Technology InterestNetworking, Security
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Job Id1420766
Who Are we
Our highly collaborative documentation team develops Cloud and Network Security product content. With members in the US and Bangalore, we include leaders, an information architect, a content researcher, technical writers, and content designers. As part of the User Experience team, we work with designers, product managers, engineers, and others to improve the customer experience in our products and our content.
Our plans include moving beyond the limitations of traditional user guides into content that focuses on user outcomes. And we’re looking for a content designer who can work with others to develop best practices, guidelines, and strategies for that content.
What You’ll Do
As a technical communicator at Cisco, you will:
· Use your superior writing skills and extraordinary attention to detail to conceptualize, plan, develop, and write high-quality documentation.
· Drive innovation and experiment with new-age content formats, information architecture, and workflow-driven, minimalistic content.
· Identify opportunities to improve quality, usability, and productivity.
· Gain an in-depth understanding of customer asks through internal/external connections to drive innovative content development and delivery methods.
Who You'll Work With?
Our mission is to improve the customer experience in hundreds of small ways that add up to the best security solution in the world. We cover the full stack, so you can start the day by doing UI writing for a new feature, developing content for a workflow, and simply document a new feature. Or if you like it, take a few days to focus on pain areas of our customers and address them through your content. This team does it all, so you’ll never be bored, and you’ll constantly be learning new ways of delivering content. Workspace is one of the highlights.
The CNS Group develops products and solutions in the area of Cloud Security and Network Security. We believe in delivering the very best product experiences for our customers and thrive on providing cutting-edge, user-centric content that complements Cisco’s diverse range of products and solutions.
Who You Are
Do you love writing, are self-driven, passionate about the customer, thrilled by new technology, and enjoy working with global teams? If your answer is “yes” we’d like to talk to you!
The Cloud and Network Security Group technical communications team at Cisco is looking for looking for senior technical writers (8-10 years’ experience) to join us in our journey to redefine the content experience for our customers.
What You’ll Do
As a technical communicator at Cisco, you will:
· Use your superior writing skills and extraordinary attention to detail to conceptualize, plan, develop, and write high-quality documentation.
· Drive innovation and experiment with new-age content formats, information architecture, and workflow-driven, minimalistic content.
· Identify opportunities to improve quality, usability, and productivity.
· Gain an in-depth understanding of customer asks through internal/external connections to drive innovative content development and delivery methods.
What You Need
· Creative and critical thinking skills to solve customer problems.
· Ability to learn about new products, technology, and tools quickly.
· Ability to embrace change, find opportunities, and take initiative.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
