Technical Writer - Socio

  • Location:
    Offsite, RTP, North Carolina, US
  • Area of Interest
    Technical Documentation
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1351881

Socio, now a part of Cisco, is helping bring more inclusive experiences to in-person, virtual and hybrid events. As an element of the WebEx Suite, Socio will enable the organization to bring forward the most comprehensive hybrid event management solution.  

 

Why You’ll Love Cisco  

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. 

 

What You'll Do  

Socio’s Customer department is rooted in the intrinsic motivation to help others find solutions to their challenges. The Customer team owns the charge in Socio’s mission to help event planners take their events to the next level. Our team seeks to drive an outstanding experience and sustained value for Socio customers through trust and consulting on Socio products and services. The outcome is increased value, happiness, and renewal of the customer. 


As a member of Socio's quickly growing team, you'll partner directly with our Customer Enablement Manager to create engaging learning experiences that enable customers to get the most out of our products. In this role, you'll empower customers to achieve their event goals by developing excellent training content. 

The team will manage, enhance and build upon the new Socio Academy. The Academy offers an array of innovative and diverse learning opportunities for Socio customer’s professional development and Socio product knowledge. 

Responsibilities Include:  

  • Create and maintain an extensive collection of knowledge base articles.  
  • Work cross functionally with our product team to write product-centric articles before release.  
  • Keep customers up to date on Socio’s evolving products and features.  
  • Review reports from our support team and create documentation for specific customer challenges.  
  • Develop in-platform tooltips and walkthroughs.  
 

 

Who You'll Work With  

Socio’s Customer Enablement Team – This team is tasked with creating engaging learning content to help support the needs of our clients. You will work very closely with not only Socio’s customers but also with members of the Customer Success, Support and Product teams to deliver the best customer experience possible.  

 

Who You Are  

What type of individual will succeed in such an opportunity? Someone who enjoys condensing complex topics down to outcomes-based documentation that enables people to be successful. 

 

Our minimum requirements for this role:  

  • A high level of ownership.  
  • 2 years of writing experience. Technical Writing preferred.  
  • Excellent communication skills up and across organizations.  
  • Verbal and written communication skills.  
  • Experience writing for enterprise customers.  
  • Prior knowledge of using customer input or metrics to drive content improvements.  
  • Passion for driving cross-team process improvement to benefit documentation quality.  
  • The ability to be a strong liaison between technicians and customers. 

 

 

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 


We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 


But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 


Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, ambitious steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 


So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

 

U.S. Vaccination Requirements
Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

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