Technical Writer (Full Time) United States

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  • Location:
    San Jose, California, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    91600 USD - 119700 USD
  • Job Type
    Early in Career
  • Technology Interest
    Internet of Everything, Software Development, Testing
  • Job Id
    1390501

Who You Are 


Someone who will help to drive the strategy and execution of technical documentation for both internal and external partners using digital channels and techniques. This role will develop a productive and innovative application of technical content for targeted audiences, as well as analytics to ensure our strategies drive intended outcomes. 


What you’ll do: 


  • Handle the development of technical content and make content decisions for assigned programs 

  • Help to provide and maintain the “creative vision” of web programs by resolving and implementing the program’s technical copy and architecture 

  • Help to develop and implement audiences for communications, delivering the right content, at the right time, to the right person, in the right way demonstrating new/innovative automation wherever possible 

  • Use data analytics to monitor, analyze and measure efficiency of digital efforts to supervise and ensure efficient impact 

  • Partner with product development, subject matter authorities, and marketing disciplines across the company to develop impactful communications 

  • Stay up to date on points of view from leading industry analysts and key influencers in the market 


We are seeking high energy and qualified candidates who possess the following skills and experience 


  • Exceptional writing and presentation skills; ability to use various types of media to tell factual stories clearly, creatively, and succinctly 

  • Interest in working with development organizations, sales, marketing, and channel teams 


Who you'll work with: 


You will work cross functionally with the Customer Experience, Sales, Marketing, and IT organizations, developing and implementing technical content that will support the customer in successful implementation and use of Cisco products.  

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

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