Technical Systems Engineer | 1-3 years

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  • Location:
    Bangalore, India
  • Area of Interest
    Information Technology
  • Job Type
    Early in Career
  • Technology Interest
    *None
  • Job Id
    1439110

Job Title :   Technical Systems Engineer

  

Meet the Team 

In this role, you will be part of a dynamic, diverse and global team focused on innovating and transforming Cisco IT. We impact thousands of Cisco employees by providing them opportunities to innovate and accelerate adoption of modern engineering practices, thus, increasing the speed of product development. We are champions for emerging architectures, excellence in software development and innovation.

 

The best attribute of this team is its synergetic and can-do culture. We typically work in small, nimble teams that collaborate on common problems across domains. As a result, the exposure to this extensive set of problems provides diverse technical challenges as well as accelerated career growth as an engineer.

 

Your Impact 

As a Technical Systems Engineer, you will assist in maintaining and optimizing the development, testing, and production environments by providing operational support, troubleshooting issues, and ensuring the availability and performance of systems.


Application and System Support:

  - Assist with the monitoring, troubleshooting, and resolution of issues in development, staging, and production environments.

  - Support the deployment pipeline, ensuring smooth automation and application deployments.

  - Work with the DevOps team to ensure that applications and services are highly available, stable, and performant.

 

Incident Management:

  - Monitor production systems for issues or outages and respond to alerts in a timely manner.

  - Collaborate with senior engineers and developers to troubleshoot, isolate, and resolve incidents quickly.

  - Document issues, solutions, and preventive measures in knowledge bases or incident reports.

 

Collaboration with Development and Operations Teams

  - Assist in the collaboration between development and operations teams to improve software delivery processes and ensure efficient production systems.

  - Participate in daily stand-ups and project meetings, learning from senior team members and contributing to ongoing work.

 

Automation Support:

  - Help implement, monitor, and maintain continuous integration and continuous deployment (CI/CD) pipelines.

  - Work with automation tools such as Jenkins, Github, SonarQube, Artifactory etc

  

Minimum Qualifications (Provide up to five (5) bullet points - these should be clearly defined, objective, non-comparative, relevant, and quantifiable to appropriately evaluate applicants – not including soft skills): 

  • BE, ME, MCA or a related field, or equivalent practical experience.
  • 0-2 years of experience in DevOps, IT support, or a related technical role (internships, academic projects, and personal projects are acceptable).
  •   - Familiarity with version control systems like **Git**.
  •   - Basic understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI, CircleCI).
  •   - Familiarity with cloud platforms (AWS, Azure, Google Cloud) or virtualization technologies (VMware, Docker, etc.).

Preferred Qualifications (Provide up to five (5) bullet points:  these can include soft skills)

  • Experience with cloud platforms (AWS, Google Cloud, Azure) is a plus.
  • Basic knowledge Case management, problem management, using Service Now
  • - Exposure to monitoring tools (e.g., Prometheus, Grafana, Nagios).
  • Knowledge Management for Application Support

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!  

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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