FUTURE OPPORTUNITIES: Technical Support, UK

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  • Location:
    Offsite, London, United Kingdom
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1407689
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community! When technology is intuitive, our customers can focus on what matters!

We are building a network of future Merakians who are excited by our mission & culture and want to make an impact in their next role. We would like to hear from you if you are interested in being considered for future career opportunities with us.

To be considered for future roles, please submit your resume. When a position is available that matches your background and skill set, you'll be among the first we contact.

Please note this job posting is currently not open and is intended to advertise future job opportunities.

Within the next 6 months, we are looking to open the following positions.

Support Operations Specialists: This role seeks individuals who love customer service, value excellence and continuous learning, possess excellent written and verbal communication skills in English, pay close attention to detail, can quickly grasp new products and tools, excel at account management and follow-through, and have previous experience in customer support or a curiosity about joining a support organization.

Network Support Engineers: The role requires a comprehensive understanding of network technologies, proficiency in various networking protocols, experience with LANs, VLANs, WLANs, VPNs, NAT devices, and DHCP servers, exceptional written and verbal communication skills, superior customer service abilities, strong problem-solving, and critical thinking skills in a networking context, meticulous account management, and the capacity to multitask and resolve complex situations; networking certifications such as CCNA, CCNP, CWNA are advantageous.

Escalations Engineers: This role requires problem-solving skills in technology domains such as R&S, Wireless, or Network Security, experience in handling critical technical incidents end-to-end, and previous roles in technical support, or professional services. Also, the ability to document and write technical content, proficiency with Wireshark's statistical tools for network problem diagnosis, and optionally, experience in programming/automation projects and existing Meraki technical knowledge.

Customer Success Managers: The role requires at least 2 years of CSM experience, outstanding customer-facing, and account leadership skills, the ability to clearly articulate technical matters, and excellent English communication and presentation skills (preferably with experience presenting to C-level executives). Willingness to travel for customer visits approximately 20% of the time is important.

Support Product Specialists: The role necessitates hands-on experience with identifying and writing bug reports for networking technologies, working with bug tracking/reporting software like JIRA or Salesforce, creating technical troubleshooting or configuration documentation for computer networking technologies, programming skills in Ruby, Python, and/or SQL, and the possession or pursuit of professional level networking certifications such as CCNP, CCIE, CWAP, CWNE.


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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