Technical Support Engineer ( Mobility 4G/5G Packet core)

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Wireless, Mobility
  • Job Id

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future 

TAC Technical Consulting Engineer (TCE)

What you will do

  • Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
  • Focal point for large account network problem resolution.
  • Provide technical support to customers for Cisco technologies, products, and/or solutions and resolve complex problems with end to end ownership.
  • Replicate complex technical problems in lab environment and quickly identify root causes
  • Share acquired knowledge with the technical community at large by contributing to various Cisco’s internal and external forums.
  • Work very closely with Cisco’s engineering team to resolve as well as enhance Cisco’s product lines.
  • Work and demonstrate the spirit of one team in letter and spirit and act as Customer’s advocate and Own the end to end customer experience.

Who you will work with

Cisco CX mission is to accelerate customer success through innovative Services and world-class people, partners, processes and tools. Services led interactions are a key differentiator to improve the value of Cisco to customers and partners.

Cisco seeks a Technical Consulting Engineer with expertise on Cisco’s products and solutions to join Cisco’s Solution Support team. You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be responsible for resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies. This is a superb opportunity for someone with patience and an empathetic view to become technically specialists and advance their career providing value to customers while working with an industry leader in networking technology.

Who you are

  • 2-10 years’ experience with Mobility related technology
  • Solid grasp in IP routing and switching is required
  • Knowledge on Virtualization technologies.
  • 3G/4G/5G mobile packet core (LTE, UMTS/CDMA/GSM/WiFi offloading.)
  • Knowledge on SGSN, MME, GGSN, SGW, PGW, EPDG, SAMOG, IPSG, AMF, SMF and UPF 
  • Knowledge on various 2G/3G/4G and 5G call flows
  • Solid Grasp on the 3GPP specifications
  • Applications such as Policy, IMS & VoLTE OR Experience in design and deployment of Wireless technology for various business segments.
  • Openstack, SDN and NFV is must.
  • 5G knowledge is preferred

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.