Technical Supplier Manager

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  • Location:
    Offsite, Guadalajara, Mexico
  • Area of Interest
    Supply Chain
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1419189

What you’ll do:

Service Repair is growing our Repair footprint in Mexico. You will be working with our Contract Repair Manufacturers (CRM) in Guadalajara to ensure they are adhering to our test standards while assisting site personnel to better understand Cisco technology and to establish and maintain our test stations there. Regular visits to the CRM facilities to monitor progress and establish relationships with our manufacturing counterparts will be part of the assignment.

  • Analyze repair data and work with the site test engineers to assist the debug technicians to improve repair yields and output.
  • Assist the site with new products introduction for Repair. Includes assisting with the equipment identification, setup, install and qualification.
  • Work with Service Planning and the site to manage scrap from the repair process.
  • Manage ECO’s in conjunction with the site to ensure ECO’s are applied in a timely manner.
  • Help to identify, document and approve Service Deviations.
  • Work with the site and Cisco internal teams to sunset products when they reach EOR/EOM status.
  • Support site Test Engineers on Apollo coding standards, training and maintenance of test scripts.
  • Additionally, you may be called on by other members of the Global Repair team to assist with items that can best be addressed in person.

Who you are:

Ideally, you will possess the following skillsets or are working towards proficiency in them,

  • BS in Computer Science, Electrical Engineering, or equivalent experience
  • 4+ Years of test engineering experience and vendor management experience
  • Excellent written and oral communications skills for both technical and executive-level conversations. Project management knowledge
  • Specify, develop and/or procure test equipment, test fixtures, and test solutions
  • Strong programming knowledge (Python, Linux/Unix shell scripting)
  • Familiar with version control and continuous integration software tools (Github and Jenkins)
  • Ability to debug, analyze and root cause yield and test issues
  • Ability to drive quality issues to resolution through cross collaboration with different functional teams and business units

Beneficial to have;

  • CCNA Routing and Switching Certification
  • Familiarity with MFG process

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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