Technical Solutions Architect|ThousandEyes

  • Location:
    London, United Kingdom
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking, Security
  • Job Id
Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organisations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

We are looking for an outstanding Technical Solutions Architect to join our team of super heroes supporting the UKI  territory. You will have the opportunity to be the customer interface of ThousandEyes within region. You will work closely with the enterprise sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials and highlight business value; educate prospects, customers and the Cisco sales team on the technology & integration and how it applies to industry trends and business initiatives.

You Will
* Support the technical sales process being part of a specialist organization
* Supporting larger sales motions within Cisco
* Helping Sales team qualify opportunity with ThousandEyes
* Demonstrate solution to showcase capabilities and use-cases
* Build and maintain a technical and trusted advisor relationship with Cisco SE communities
* Support customers & partners during solution evaluation
* Define scope and define solution deployments
* Translate technical capabilities into business value & outcomes for customers
* Participate as a member of the SE community and Technical Solution Architect teams
* Participate on weekly team meetings
* Participate in quarter business review sales meetings
* Present technical topics and successful wins
* Enable the Cisco Sellers and SE communities
* Proactively share knowledge and experience with the teams
* Being a go to person when it relates to ThousandEyes technical questions & support in the region
* Understand competitive landscape
* Collaborate with Marketing
* Support trade shows and networking events
* Contribute to blog and social media posts
* Suggest and contribute to white-papers and case-studies
* Collaborate with Product Management and Engineering
* Provide solution feedback from first-hand use and customer interaction
* Provide solution suggestions and improvements to drive solution strategy
* Participate, drive and provide feedback on internal and external solution beta programs
* Collaborate and Coordinate with Customer Success in providing a comprehensive hand off to effectively support post-sales activities with the customers

* Excellent presentation, communication, and problem-solving skills
* Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
* Knowledge of application and network infrastructures
* Knowledge of unified communications
* Experience with application and network performance analysis solutions
* Experience with packet analysis of network and application protocols
* Experience with scripting languages (e.g., Python, Perl, Javascript)
* proven ability and consistent track record in a Technical Sales or related profession
* A degree in Electrical Engineering, Computer Science or related field
* Fluent in English written and oral, other European languages is a plus
* Driver license
* Travel required as applicable
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.