Technical Scrum Master

  • Location:
    Bangalore, India
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
    Software Development, Testing
  • Job Id

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Why You’ll Love Cisco

We change the World! You will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before. Our employees' groundbreaking ideas impact everything. That means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and takes part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You’ll Do

Cisco’s Transformation Operations (TRON) is focused on strategically driving Cisco’s end-to-end transformation initiatives across the company by championing a horizontal mindset and playing a leading role in the synchronous execution of key strategic initiatives for the company. In parallel, we maintain an in-depth understanding of competitive conditions, industry practices, market opportunities, and requirements to deliver the most desired outcomes for our customers.

As a Technical Scrum Master, you’ll work cross-functionally to guide Cisco’s next generation ‘as-a-service’ operations platform from conception to launch. You should excel in all areas of product development and execution, including product strategy, product design, technical problem solving, and business process.

This highly visible position will give you the chance to explore complex problems, gain insight into strategic issues that are forefront in the minds of the executive leadership team, and design and execute solutions to deliver real, sustainable impact. We need Product Managers to join Cisco Plus Operational Platform team. This is the team that will enable Cisco Plus market offers and will be front-and-center for our customers and partners enabling the buying and selling lifecycle capabilities. This team is responsible for the definition and execution of capabilities for Config-Price-Quote (CPQ), Commerce, Onboarding, Subscription Billing & Management, Consumption, 3rd Party Integrations and the E2E Customer Experience for our Hybrid Cloud, SASE, 5G and many other innovative NaaS offerings.

  • Schedule and facilitate all aspects of the Scrums including sprint planning sessions, backlog refinement, daily scrums, sprint demos, and sprint retrospectives (JIRA, Rally)
  • Guide the teams on how to implement and use Agile frameworks and practices
  • Identify and communicate potential risks to the completion of a sprint
  • Build an environment of trust in the team where people feel comfortable giving their perspective or providing feedback
  • Facilitate the Agile process, discussions, decision making, and conflict resolution.
  • Assisting with communication between team members
  • Drive cross-functional coordination and scheduling with other teams and ensure teams follow appropriate engagement processes.
  • Monitoring and reporting on team’s capacity, utilize to assist teams in sprint planning
  • Ensure teams successful delivery of work committed to in a sprint and holds team accountable for follow through
  • Shields team from external interferences
  • Identify and remove impediments and make issues and problems visible; escalate as necessary
  • Assist with dependency management and cross team coordination
  • Assist with coordinating with cross functional program teams update progress/status

Who You’ll Work With

This role will work directly with Customer Experience, Finance, Sales, Operations, Business Units, and other functional teams to execute and release Cisco’s next generation ‘as-a-service’ operations platform.

Who You Are

Related experience in Product Management, Business Strategy or Business Analytics in high-tech industry with demonstrated ability to ramp up quickly. You should also possess both operational and cross-functional initiative experience.

  • You have experience building SaaS products, with domain experience in building CPQ, Subscription Management or Commerce capabilities. You understand the ecosystem around these capabilities and impact to downstream billing and ERP systems.
  • You have prior experience with Salesforce, SAP, Oracle products and APIs.
  • 5+ years of experience as a Scrum Master or similar role in software/cloud applications
  • Basic understanding of Infrastructure concepts and terminology
  • Experience with Scrum framework and other Agile frameworks/certifications.
  •  Experience with tools JIRA, Rally, reports
  • Self-motivator who can proactively run with tasks and projects on their own
  •  Highly organized and detail oriented
  • Ability to work on multiple efforts simultaneously, prioritize conflicting demands, and set expectations accordingly
  • Customer service-oriented with strong interpersonal skills
  • Great oral and written communication skills, able to effectively communicate with management, business partners, and technical people
  • Ability to work well and collaborate with other teams of various skill levels
  • Not afraid to raise issues and inspire change while being comfortable dealing with situations of conflict, ambiguity, and uncertainty
  • Program and project management experience is plus
  • Bachelor’s Degree Engineering or equivalent work experience

·       Knowledge of networking platforms, applications cloud technologies is plus.

You possess an entrepreneurial, risk-taking flair and will possess a positive brand of confidence. You are able to balance both short-term goals with a longer-term vision for how they will evolve to support the new transformational business offers and deliver the Cisco value proposition over the next several years. You must possess the highest level of integrity, and be able to encourage trust and confidence in both our employees and our customers.

Why Cisco

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything! – people, process, data and things – and we use those connections to change our world for the better
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices
  • We benefit everyone! We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco