Cisco Careers

Organization Statement

GSE – Global System Engineeringprovides Customers, Partners and Cisco Employees with a way toExperience Cisco Solutionson theCisco dCloud Platform and CPOC.
By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle. From scripted, repeatable demos to fully customizable labs with complete administrative access, the Cisco dCloud platform provides content and access to field and channel partners on any network (internal & external), any device and in any location.

Position Summary

The successful candidate will be part of the team responsible for day-to-day management of the dCloud and CPOC environment.  This includes proactive and reactive management, working with the design and implementation teams to install and remove equipment, configuring equipment as it is installed in the datacenter, implementing changes, providing input into weekly operations calls, timely reporting of issues, log file management, configuration of management tools and other standard day to day operational tasks.  This is a highly diverse role requiring an individual with strong technical skills, an engaging personality and the capacity to work with or without supervision.  Must have a strong desire to develop new skills and be a great team player. 

This is a fast paced and challenging environment offering you the opportunity to ‘make your mark.’ You will have support from the wider team but the expectation is that you ‘own’ your role.

Job Responsibilities

Day to Day

• Infrastructure provisioning and troubleshooting (rack and stack)
• Updating management systems and documentation
• AD Account management and DNS entries
• Troubleshooting networking and hardware issues
• Handling requests from lab customers
• Managing datacenter Infrastructure in RTP campus
• Creating and resolving support tickets

On Demand

• On-going project work
• Produce High quality documentation (Visio, Omnigraffle, Confluence)

Minimum Requirement, Skills & Attributes

• Managing network infrastructure - code upgrades, log file management, troubleshooting, configuring interfaces, access lists etc.
• Provide guidance for junior members of the team
• Demonstrable working knowledge of Cisco IOS and/or NXOS, including the latest code revisions, upgrading/downgrading code and the CLI.
• Demonstrable in-depth working knowledge of VLAN, STP and Trunking.
• Current knowledge of Cisco ISR hardware, including Network Modules, Interface Cards, Power over Ethernet, etc.
• Ability to Manage VMware and UCS environment (managing and maintaining)
• Ability to image bare metal servers and install VMware vSphere.
• Ability to install Windows, Linux and appliance O/S on Virtual Machines.
• Ability to transfer files using FTP, TFTP, USB, , etc.
• Ability to open and manage cases / trouble tickets with third-party vendors
• Demonstrated knowledge of troubleshooting from Layer 1 through Layer 7 of the OSI model.
• Demonstrated knowledge of SSH, HTTPS, and VPN in a Cisco environment.
• An appreciation of the following would be useful - Cisco telephony solutions, Cisco Security products, Cisco wireless, Cisco UCS.

Qualifications

• Ability to self-managewith excellent time management skills and the ability to organize competing priorities and tasks; as well as, support projects within various global time zones
• Must possess asense of urgency,able to respond to the shifting demands of a team driven by critical time-to-market business demands, and able to drive the development of cross-functional projects to successful deployment
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• Flexibility:Performing a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accepting new challenges, responsibilities and assignments.Able to switch rapidly between different projects with multiple competing priorities in a very fast-paced environment
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• Analytical Skills:Knowledge and effective use of source material to resolve questions. Understanding of when to shift from analysis to action.  Ability to think critically and apply judgment when executing processes, recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.  Ability to identify potential project risks, formulate plans to effectively eliminate or mitigate potential risks
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• Attention to Detail:Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.  Capacity for high productivity with repetitive work
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• Communication:Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively.  Exceptional written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and win-win results
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• Professionalism:Dealing directly and forthrightly with people and problems; persisting to get the job done, and managing personal responses and stress.  Ability to lead, motivate, negotiate and influence with a strong commitment to teamwork and collaboration with a diverse group of business and technical professionals
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• Dependability/Reliability:Following through on commitments; producing timely work to required – or higher – standards, and pitching in to get the job done
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• Independent Learner:Ability to create meaning, gain understanding, make judgments, make good decisions, self-analyze and reflect with limited direction. Strong creative thinking and problem solving skills. Must have the drive to attempt to ‘figure it out’ rather than waiting for someone to handover information
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• Planning and Organization:Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner. The ability to anticipate problems and identify alternative solutions. Ability to manage complexity and ambiguity.  Strong organizational skills and the demonstrated ability to handle multiple tasks and deadlines simultaneously and respond to quick turn-around requests
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Selection Criteria

• 5 years experience in an Operations focused role preferably with focus on troubleshooting and system admin
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• 3 years experience managing and configuring network infrastructure
• 3 years experience physically building datacenter racking
• Demonstrable understanding of networking and IP theory
  Significant skill and a real interest in troubleshooting
• Ability to produce high quality documentation
• Excellent spoken and written English