Technical Operations Manager

  • Location:
    Ciudad Juarez, Mexico
  • Area of Interest
    Supply Chain
  • Job Type
  • Technology Interest
  • Job Id

It's an exciting time to work at Cisco!

Where every day we live our mission, shaping the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners. Join our world-class supply chain team, a catalyst for change in driving company transformation, supporting innovation, improving productivity and exceeding customer expectations.


Why Cisco?

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

Your role would be to help Cisco Supply Chain to unleash the full power of digitization. As we are subject to a constant change deploying processes, policies and technologies to help us to be successful and we need talented individuals like you to contribute to our journey.

You will be part of a Regional Supply Chain Operations team accountable of guiding and leading our manufacturing partners to meet our customers’ expectations as well as helping Cisco to create, implement and adopt new processes, platforms and technologies that enables better customer experience.

We are looking for authentic, self-motivated and passionate candidates willing to enroll to a best-in-class team. Analytical in thinking, curious about how things are working and hands-on preference. A candidate that actively seeks opportunities for improvement, increase efficiency by digitizing, simplifying and automating our processes and tools.


Be you, with us! #WeAreCisco


The Technical Operations Manager is the primary technical interface to the Manufacturing Partner site and is accountable for driving both Operational Perfection (Delivery, Quality, and Cost) and Factory Excellence (capability, efficiency, security and sustainability). This position manages a team of engineers in one or several of the following fields: Test/Software Development, Electrical, Mechanical and Manufacturing to drive product quality in the factory. Position requires strong knowledge on PCBA manufacturing operations and SMT technology roadmap. This leadership position works with the Director of Regional Operations.


What You'll Do

* Accountable for driving manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation.

* Ensure the EMS Partners sites have the outstanding Quality Management System (QMS) deployed throughout their operation.

* Builds strong organization with leadership bench strength, capabilities for the future, engagement and Cisco culture.

* Leads a team of engineers in one or several of the following disciplines: Test/Software Development, Electrical, Mechanical and Manufacturing.

* Partners with various cross-functional organizations including Product Operations, Supplier Management, Planning, Fulfillment, Technology and Quality to drive business outcomes.

* Drive qualification of SMT lines for next gen PCBA technologies, BGA, edge bonding, large press fit connectors, and process characterizations.

* Supervise operational excellence metrics ETE Yield, timely Delivery, CT2R, NMS budget, etc. and accountable for associated business results.

* Accountable to solve any factory related quality issues and to handle line alert and line stop situation.

* Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and product lead time.

* Responsible for all Quality and Technical audit with the EMS partners factories.

* Focus on Supply Chain innovation through process, tools and test reengineering and implementation.

* Support the enablement of new manufacturing nodes from the manufacturing and test perspective.


Who You Are

12+ years of broad Supply Chain Operations experience in manufacturing, process and test development engineering.

3+ years of personnel management experience and/or leadership role in Supply Chain.

Strong knowledge and experience in technical operations and factory management.

Education - Engineering degree in Electrical, Industrial, or Mechanical. Master in Sciences and/or Business a plus.


Skills Required:

* Develop solutions to complex problems which require creativity.

* Team building and Matrix management.

* Strong leadership skills.

* Great communication skills.

* Ability to develop and execute short and long-term technical strategies.

* Ability to influence teams and stakeholders to achieve a shared vision and drive accountability.

* Ability to collaborate and connect people.

* Ability to build, empower, and nurture the world-class team and well connected with global teams.

* Servant leader.


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.