Technical Marketing Engineer - Secure SD-WAN (Platforms)

  • Location:
    San Francisco, California, US
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id

The Cisco Meraki Product Management team is seeking a driven Technical Marketing Engineer to join the Secure SD-WAN (MX) product team.The MX product line is one of the fastest growing product lines in the industry. Your mission will be to help make Meraki one of the leading and best-selling secure SD-WAN solutions in the world by expanding our virtualization footprint. MX Secure SD-WAN appliances are used by hundreds of thousands of customers worldwide and are deployed in over a million locations.

In this position, you will exhibit excellent technical knowledge, communication/presentation skills, and a real passion for learning about and voicing support for cloud-driven networking technology. Your focus will be around cellular technologies and carrier certification, and building new products as part of the Meraki secure SD-WAN portfolio.

You would help assess the requirements that must be addressed in the different markets, the ways that our customers would use the product, the tools they would need, etc.

You will serve as the source of knowledge and key advisor for internal teams like technical support, sales and marketing and external partners like customers, resellers, and Cisco partners. Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. Every single day is truly unlike the one before.

As a critical member of the product team, your responsibilities include:

  • Serving as the go-to person for all of the carrier certification needs for the Cellular products for Meraki SD-WAN products.

  • Coordinating with contractors to execute on certifying Meraki Cellular products with major carriers world-wide

  • Owning and driving execution of new product development with various stakeholders in the company

  • Producing technical guides, standard methodologies documents, application notes, and configuration and installation content for internal and external use

  • Preparing and presenting content to partners, customers, and executives

  • Working with engineering teams through design, testing, and product launch; running beta and pilot programs

  • Investigating and articulating our competitive positioning and strategy

  • Working with ecosystem partners to validate inter-operation and successful solution development

  • Raising technical awareness of our products among our support, sales, and partner teams

What we're looking for:

  • Deep understanding and familiarity with networking technologies (eg. routing protocols, L2 protocols, cellular technologies...etc), and applications with networking appliances

  • Hands on experience in supporting, selling, or using network technologies

  • Strong user insight with a deep desire to understand top customer problems

  • Easily communicate complicated concepts to non-technical folks

  • Entrepreneurial, can-do attitude with a strong sense of product quality

  • Love solving technical problems in creative ways

Bonus Points:

  • Experience and demonstrated experience with cellular carrier certification

  • Experience with scripting or querying languages such as Python and SQL

  • Degree in CS, EE, or a related technical field

  • CCNA/CCNP/CCIE routing/switching/security certifications

  • Experience in application engineering, technical support, product testing, or QA

  • Passion for learning about networking, cloud, and emerging disruptive technologies

  • At least 2 years industry experience (IT administration, technical marketing/sales/support, or QA)

At Cisco Meraki, we don’t just accept differences – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.