Technical Leader, Webex Developer Platform Team | Java, Python, JavaScript, API, SDK Development, RAG | 10 - 15 years, BLR

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  • Location:
    Bangalore, India
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Software Development, Webex (Collaboration)
  • Job Id
    1448118

Job Type:

Full-Time, Hybrid Mode (at least 2 days a week in-office – Cessna Campus)

 

Meet the Team:

At Cisco, we are committed to transforming the way people connect and collaborate. Our Webex Developer Platform empowers developers to extend the capabilities of Webex Suite and Webex Contact Center, enabling seamless integration with third-party tools and enhancing user experiences across various personas, including organizational admins, compliance officers, employees, and contact center agents.

 

Your Impact:

We are seeking a Technical Leader to join our Webex Developer Platform team, a pivotal role that will shape the future of collaboration technology. This position focuses on empowering developers and partners to harness the full potential of Webex capabilities through innovative AI-powered solutions. The ideal candidate will be a visionary leader with a robust technical background, capable of designing and implementing advanced systems that enhance collaboration and optimize employee collaboration and customer-agent interactions.

 

In this role, you will lead the development of programmatic access to Webex capabilities via public APIs, SDKs, and frameworks, driving the creation of intelligent agentic systems that leverage AI technologies. By ideating and architecting new paradigms for collaboration, you will enable seamless integration of virtual agents and human agents, ultimately transforming how organizations interact and communicate. Your expertise will be crucial in developing AI capabilities that empower developers to build more effective and responsive systems, ensuring that Webex remains at the forefront of the collaboration landscape.

 

Responsibilities:

  • Lead the design and implementation of innovative solutions that extend the capabilities of Webex Suite and Webex Contact Center through public APIs, SDKs, and frameworks.
  • Ideate and architect new paradigms for employee collaboration (EX) and customer-agent interactions (CX), integrating virtual agents and human agents while developing new public APIs, app types (e.g., service apps, bots, integrations), and AI capabilities using MCP tools and A2A.
  • Create agentic systems with Retrieval-Augmented Generation (RAG) capabilities, employing fine-tuning techniques and overseeing vector databases, document ingestion, chunking strategies, and retrieval strategies to enhance knowledge systems.
  • Leverage the latest coding productivity tools and techniques, including Co-pilot, Windsurf, and Cursor, to enhance development efficiency. Additionally, explore opportunities to create in-house coding productivity tools that utilize Cisco's proprietary data in combination with code to drive innovation and streamline workflows.
  • Work closely with cross-functional teams to ensure alignment on product vision and execution, fostering a culture of innovation and continuous improvement.

 

Minimum Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • Proven experience in leading technical teams and projects, particularly in cloud-based environments.
  • Hands-on experience with APIs, SDKs, and frameworks related to collaboration tools.
  • Strong background in developing AI capabilities, including RAG systems and fine-tuning models.
  • Proven expertise with vector databases and knowledge management systems.
  • Proficiency in programming languages such as Python, JavaScript, C++, or similar.
  • Experience with tools and frameworks like LangChain, Ragas, and document retrieval strategies.
  • Understanding of coding productivity tools and techniques.

 Preferred Qualifications:

  • Strong problem-solving skills and a passion for innovation.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.

 

 

#WeAreCisco

 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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