Technical Leader - Customer Experience

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  • Location:
    Dallas, Texas, US
  • Area of Interest
    Engineer - Software
  • Compensation Range
    164800 USD - 235000 USD
  • Job Type
    Professional
  • Technology Interest
    Collaboration
  • Job Id
    1439903

The application window is expected to close on: 6/30/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

We are the Webex Customer Experience group, passionate about delivering amazing experiences to both customers and employees. Our mission is to revolutionize how software transforms customer service, empowering people and teams to deliver exceptional outcomes. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated Software Engineer to join our team.

Your Impact

  • Develop complex software/services from concept to deployment, ensuring high quality, reliability, and scalability.
  • Work in an agile environment with DevOps practices, embracing modern tools like CI/CD and automated testing.
  • Implement secure, reliable services with telemetry and minimal technical debt.
  • Collaborate with cross-functional teams to align on architecture, design, and dependencies.
  • Deliver trustworthy, high-value software often, ensuring seamless user experiences and optimized performance.

Minimum Qualifications

  • Bachelor’s or Master’s degree in Computer Science or related degree
  • 12+ years of experience in architecting and implementing secure, reliable SaaS applications.
  • Expertise in Microservices, AWS, Java, APIs, databases, CI/CD, messaging queues, and telemetry.
  • Experience with telephony, UCaaS, CCaaS, SIP, SBC, and integration with CPaaS providers.
  • Strong understanding of REST API design, scalable web applications, and Service-Oriented Architecture (SOA).

Preferred Qualifications

  • Advocate for automated testing, continuous integration, and safe deployment practices.
  • Hands-on experience with data streaming technologies, caching systems, and performance optimization.
  • Proven ability to mentor and coach team members with a growth-oriented mindset.
  • Passion for clean, standards-compliant code and a fearless approach to learning new technologies.
  • Strong communication skills with a results-driven, collaborative attitude.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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