Technical Leader, Customer Delivery

  • Location:
    Singapore, Singapore
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id
    1349852

Purpose of Role:

The role holder provides network consultancy, design, implementation and support to help customers improve network availability and functionality to achieve their business goals. Activities will include in-depth analysis, design (both for high and lower level network solutions), deployment, support and consultancy. The role holder will be "Cisco's face to the customer as a trusted adviser", working in a fast-paced, high-impact environment as a visible contributor delivering our commitments.

Key Responsibilities:

  • Trusted-advisor relationship with high-level executives.
  • Client consulting skills including ability to establish relationships with clients, engineers, VP / C-level executives.
  • Leads multiple critical initiatives while working under limited direction.
  • Identifies new areas and technologies that align with industry trends and Cisco priorities and promotes training to NCEs.
  • PMs peers, customers, Customer Relationship Team, cross-functional teams, Business Units, Account Teams, AS Executive Management.
  • Solution Design Leader, able to articulate sophisticated solutions to executive (C-level) customer contacts both on a technical and business level.
  • Has knowledge of business and technology trends within the industry and Cisco customer base.
  • Leads and incubates new end-to-end services around products and solutions.
  • Provides pre-sales support and scoping in multiple technologies.
  • In general, 40-50% delivery lead, 15-25% team IC development (e.g., automation, tools, etc.), 50-65% customer/ solution consulting.
  • To interpret client needs, assess the full requirements, and identify suitable solutions.
  • To input to cost/timescale solutions/options and lead expectations as appropriate with the customer.
  • To support on the service delivery and network solution design, implementation.
  • To provide support and troubleshooting service for the network infrastructure related incidents and problems while implementing the project
  • Provides remote or onsite deployment support.
  • Performs all phases of project delivery including plan, design, network staging, implementation, migration, testing, handover, etc.

Skills/Experience:

  • 10+ years’ experience in related technologies.
  • Achieves and maintains relevant certifications (e.g., CCIE / CCDE, VCP, VCDX, Specialist Certifications, other industry-leading certifications, AWS, Azure, GCP, RHCE).
  • Deep understanding of Data Center architectures, including virtualization, experience in planning, design & implementation of Data Center infrastructure.
  • Good knowledge of ACI / DC Virtualization / WAN/LAN Networking / Software Defined Access / Software Defined WAN technology domain
  • Proficiency in NFVi based solution, Service Orchestration.
  • Proficiency in VIM, CVIM.
  • Rich design and proven experience in ACI technology with Multi-POD, Multi-Site
  • Proven experience with Nexus Product Family (N9K,N7K, N5K, N2K), and Vxlan, DCI, OTV technologies, as well as Catalyst series switches (2960/3560/3750/4500/6500/6800, etc)
  • Solid grasp and experience on Java, Linux, Python, Virtualization, OpenStack, Kubernetes, Container.
  • Public / Private Cloud experience and knowledge is a plus

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

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