Technical Lead, Customer Data Experience-- Duo Security

  • Location:
    Ann Arbor, Michigan, US
  • Alternate Location
    US Remote
  • Area of Interest
    Engineer - Software
  • Compensation Range
    125200 USD - 241700 USD
  • Job Type
  • Technology Interest
  • Job Id

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider. 


Duo + Cisco = Disco 

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. 


Our mission is simple: democratize security by making it easy and effective for everyone. We’re transforming security from the ground up by solving the world’s most pressing geopolitical challenge — safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges. 


We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams. 


We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We’re kinder than necessary. 


Together we build for the future by designing simple solutions for complex problems. And that’s why we’re the most loved and trusted name in security.


As a Technical Lead on our Customer Data Experience team, you will help lead the design and development of the customer data platform that will help protect our customers with APIs, services, and tools to integrate with their data. This will be crucial to support the many ways our customers use their data to understand and respond to security threats. We are looking for a collaborative senior engineer to help us harness this momentum, and work with the rest of the team to build the next generation of data services and infrastructure that enables us to democratize security.


Our engineers at all levels lead projects and initiatives and bring our teams along with them. We value inclusion, empower autonomy, and emphasize software craftsmanship. You embody our values and development culture of collaboration, democracy, testing, CI/CD, data-driven decisions, and mentorship. 


What you’ll do…

  • Collaborate closely with product management and key stakeholders to understand the data and reporting needs of our customers

  • Contribute to the team’s engineering roadmap based on input from a number of stakeholders across our engineering and product organizations

  • Participate in the architecture and design of a customer data platform

  • Collaborate with the broader engineering organization on data infrastructure best practices

  • Contribute to a team culture of empathy, collaboration, and learning

Skills you have…

  • Developed high availability systems

  • Experience mentoring and coaching engineers of all levels

  • Demonstrated ability to build strong relationships and collaborate with stakeholders in different functional areas

  • An attention to detail and a commitment to quality

  • A knack for operating autonomously through ambiguity

Even better if you have...

  • Familiarity with Python 3 and asynchronous programming

  • Experience working with customer-facing platform services teams

  • Effective strategies for technical communication to diverse audiences.

  • Demonstrated ability to contribute to the technical design, architecture, and implementation of data services or reporting systems.

  • A strong design thinking and product mindset and demonstrated ability to manage multiple competing priorities effectively.

  • Experience designing and implemented API-driven solutions

  • Experience running deployments at-scale in AWS or similar IaaS services

  • Experience with high-availability k8s environments

  • Experience with IaaS tools like Terraform

  • Demonstrated success as part of a distributed team

Why you should apply:

  • You love collaborating with, teaching, and learning from high-performing peers on software projects

  • You work best in teams of high-performers rallying around achieving a common goal

  • You love to solve complex problems revolving around data


We’re global, we’re adaptable, we’re diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering or Cloud & Network Security? Those are only a few of our product teams! The only thing we’re missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we’re better together, that’s why we’re dedicated to inclusivity, collaboration, and diversity in everything we do.

We’re proud to be the Best Security Company in 2021, with the Best Authentication Technology and the Best Small and Mid-Size Enterprises Security Solution in 2022 by SC Media. Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we’re excited to see the new heights we’ll reach with your passion for security, your customer focus, and your desire to change things up!

What else can you expect? An ongoing investment in your professional growth—that’s why we offer mentorship programs and hundreds of learning resources to consistently level up your skillset and explore your interests. Because when you succeed, we succeed!

“Cisco Secure offers an environment that combines cutting-edge, mission-critical, technology with some of the brightest, most diverse set of people I’ve ever had the pleasure of working with.” – Chief of Staff, Engineering

Join Cisco Secure—Be You, With Us!


Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.