Technical Enablement Engineer

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  • Location:
    Offsite, Singapore, Singapore
  • Alternate Location
    Any APJC city
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1437971

Technical Enablement Engineer

 

Location: Multiple positions available across Americas, EMEA, and APJC regions

 

About the Role: We are seeking experienced Technical Enablement Engineers to join our global Learning & Development team. As a Technical Enablement Engineer, you will be responsible for delivering high-impact technical training programs across our portfolio of networking, data center infrastructure, collaboration, security, and observability products. This role combines technical expertise with strong facilitation skills to create engaging learning experiences that accelerate the development of our technical sales professionals.

 

Primary Focus:

  • Deliver technical training programs through various modalities including virtual instructor-led training (vILT), in-person instructor-led training (ILT), and hybrid approaches
  • Facilitate interactive learning experiences that blend theoretical knowledge with practical application and customer-centric perspectives
  • Support the technical growth of sales engineers and technical sales professionals across the region

 

Key Responsibilities:

 

Training Delivery & Facilitation:

  • Facilitate technical training sessions, workshops, and labs across multiple delivery modes
  • Lead SME lecture sessions and moderate technical discussion panels
  • Guide hands-on lab exercises and troubleshooting sessions
  • Create engaging learning environments that encourage participation and knowledge sharing
  • Adapt delivery methods based on audience needs and learning objectives
  • Manage virtual classroom platforms and tools effectively
  • Provide real-time feedback and coaching during practical exercises

 

Technical Expertise & Resource Management:

  • Review and provide feedback on technical training content
  • Maintain currency with latest product features and technical implementations
  • Contribute to the development of hands-on labs and practical exercises
  • Validate technical accuracy of training materials
  • Document common technical questions and challenges for content improvement
  • Create supplementary materials to support learning objectives

 

Learner Support & Assessment:

  • Monitor learner progress and provide constructive feedback
  • Identify and address knowledge gaps during training delivery
  • Support learners in applying concepts to real-world scenarios
  • Evaluate technical competency through practical assessments
  • Provide guidance on certification paths and professional development
  • Create and maintain a supportive learning environment

 

Collaboration & Communication:

  • Work with instructional designers and SMEs to enhance training materials
  • Coordinate with regional L&D teams on training schedules and logistics
  • Participate in global trainer meetings and knowledge sharing sessions
  • Provide feedback on learner needs and program effectiveness
  • Contribute to the continuous improvement of training programs
  • Support regional technical communities of practice

 

Required Qualifications:

 

Technical Background:

  • Bachelor's degree in Computer Science, Engineering, or related technical field
  • Minimum 5 years experience in technical sales or sales engineering roles
  • Deep understanding of enterprise technology solutions across multiple domains including automation and DevOps
  • Current technical certifications in relevant technology areas
  • Hands-on experience with implementation and troubleshooting

 

Product Knowledge (expertise in one or more areas):

  • Networking infrastructure and SDN
  • Data center technologies and cloud infrastructure
  • Security solutions and zero trust architectures
  • Collaboration platforms and solutions
  • Observability and monitoring tools
  • Application development and DevOps skills and practices

 

Training & Facilitation Skills:

  • Minimum 2 years experience in technical training or facilitation
  • Demonstrated ability to explain complex technical concepts clearly
  • Experience with virtual training platforms and tools
  • Strong presentation and public speaking skills
  • Ability to manage group dynamics and encourage participation
  • Experience with adult learning principles and techniques

 

Professional Capabilities:

  • Excellent verbal and written communication skills in English
  • Additional language skills highly valued (specify in application)
  • Ability to adapt communication style to diverse audiences
  • Strong time management and organization skills
  • Flexibility to travel within the assigned region (30-40%)
  • Ability to work across different time zones as needed

 

Preferred Qualifications:

  • Master's degree in technical field or education
  • Training certifications (e.g., CTT+, CST, etc.)
  • Experience with learning management systems
  • Background in solution architecture or technical consulting
  • Experience with agile and DevOps methodologies
  • Knowledge of multiple regional markets within assigned geography

 

What We Offer:

  • Opportunity to shape the technical capabilities of global sales teams
  • Continuous learning and development opportunities
  • Global exposure and collaboration
  • Competitive compensation and benefits package
  • Career growth within L&D and technical enablement

 

Working Environment:

  • Hybrid work arrangement with travel requirements
  • Global team collaboration across time zones
  • Access to latest technical labs and learning platforms
  • Dynamic and fast-paced learning environment

 

Application Process: Interested candidates should submit their resume and a cover letter outlining their relevant experience to francego@cisco.com

 

Note: This position requires flexibility in working hours to accommodate global training schedules and ability to travel within the assigned region.

About Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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