Technical Content Writer

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    Offsite U.S.
  • Area of Interest
    Marketing and Communications
  • Compensation Range
    96500 USD - 153400 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1392143

Who You’ll Work With

Join our world-class Customer Solutions Marketing organization at Cisco. As Technical Content Writer, you will have the opportunity to work with groups across the CSM marketing organization and subject matter experts within the business units to help establish Cisco as a leader in one of the most important segments—network automation.

Cisco Crosswork Network Automation is an industry-leading portfolio of advanced software that enables service providers and enterprises to build intelligent and adaptive networks, helping accelerate service delivery, simplify operations, and reduce costs.


Who You Are

Technology can connect us, empower us, and drive us. And words - whether they’re in an e-book, a web page, a case study, or a video script—hold the power to educate and inspire.

  • You are a writer who is passionate about both; tech and content creation are among your favorite things.
  • You have extensive experience creating tech-focused content, working with subject matter experts (SMEs) to deliver streamlined, engaging content for the right audience, at the right time.
  • You are flexible, resourceful, and inquisitive, thriving on creating content that addresses the needs of existing and potential customers, while shining a light on the solutions Cisco provides.
  • You are not only a master of the written word, who will be an in-house expert on writing, but also a passionate advocate for the customer.
  • Additionally, you possess excellent interpersonal skills, ensuring you prove a valuable partner as you work with other content creators, integrated marketers, and audience and product experts to brainstorm, create, review, and optimize their results.

What You’ll Do

Build content focused on the awareness and consideration phases of the buying cycle, including but not limited to e-books, whitepapers, blogs, web pages, and case studies

  • Manage the editing process with internal team members
  • Be a go-to writing resource in the marketing organization, writing or reviewing copy as needed
  • Work closely with colleagues on the marketing team to understand content objectives and participate in content-specific brainstorming sessions for campaigns
  • Actively cultivate an always-learning attitude, with a curiosity and eagerness to learn about our technology and its benefits
  • Collaborate with designers to fine-tune content throughout the content creation phase
  • Use project management software as part of the content creation, editing, and delivery process

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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