Technical Consulting Engineer

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  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1448343

 

Meet the Team

The Mobility TAC team, led by an inspiring leader, is an outstanding group known for its expertise, dedication, and collaborative spirit. Joining this team means becoming part of a dynamic environment where innovation meets support, and every member is empowered to grow and make a real impact. If you want to work alongside hardworking professionals who lead with knowledge and heart, the Mobility TAC team is the place to be-where your skills will be valued, your growth encouraged, and your contributions celebrated. This is truly an outstanding team to be part of.

Your Impact

As a member of Cisco's Mobility TAC team within the Customer Experience, you will play a meaningful role in helping customers deploy, operate, and optimize their networks.

Your main responsibility will be to deliver the best possible customer experience by applying sophisticated fix techniques and using collaborative tools, intellectual capital, and outstanding technical expertise.

  • Provide deep fix and root cause analysis for 4G/5G Mobility Packet Core and Policy network issues, including components such as SMF, UPF, PCF, AMF, MME, SGW, and PGW.
  • Use extensive knowledge of Evolved Packet Core and Policy network architecture, network element functionalities, and communication protocols.
  • Analyze packet brings together using tools like Wireshark to diagnose network problems.
  • Support and solve Cisco products including Cisco Policy Suite, StarOS, Nexus, Catalyst, and UCS-based products.
  • Apply knowledge of 3GPP standards and be familiar with CUPS and 5G Core architecture and functions.
  • Collaborate with customers and internal teams to deliver hardware and software solutions that address sophisticated network challenges.

Minimum Qualifications

 

  • Bachelor's degree or equivalent experience in fields such as Information Science, IT, Computer Science, or Engineering.
  • Solid grasp and analyze network traffic and packet flows using packet analyzers such as Wireshark to fix and optimize network performance.
  • Perform administrative solve on Linux-based hosts, servers, and devices, including resolving performance issues, analyzing logs, and handling users.
  • Possess expert-level knowledge of Linux and it solve tools, along with sophisticated skills in OpenStack deployment, administration, and fixing.

Preferred Qualifications

  • Solid grasp in scripting languages such as Python, Bash/Shell, and Perl to automate tasks and improve system management.
  • Working knowledge of MongoDB, container technologies like Docker and Kubernetes, experience with web services/APIS/JSON, and familiarity with configuration management tools such as Puppet, Ansible, or Chef; Linux certifications are advantageous.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 


 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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